Verite Microfinance Bank Ltd is duly registered in the Federal Republic of Nigeria by the Corporate Affairs Commission and licensed by the Central Bank of Nigeria as a deposit-taking financial institution. We are recruiting to fill the vacant position below:
Verite-Microfinance-Bank

Job Title: Customer Service Officer (Intern)
Location: Lagos
Job Descriptions

  • Handle customers’ complaints, process orders and provide information about the bank’s products and services.
  • Providing outstanding service to customers through all of your interactions.
  • Assessing loan applications and making recommendations.
  • You will be dealing with incoming calls, taking detailed messages, updating the database and providing an excellent customer service to the organisations clientele.
  • Open customers’ accounts and ensure complete documentation for account opening package.
  • Preparation of weekly reports on customer service activities of the branch
  • Perform other duties as may be assigned by the Branch Manager and Head, Customer Service Unit
  • Communicating with customers accurately and efficiently.
  • Providing outstanding service to customers through all of your interactions.
  • Assessing loan applications and making recommendations.
  • Attract potential customers by answering product and service questions; suggesting information about other products and services.
  • preparing reports and general administration.

Qualification/Requirements

  • OND holder in any discipline
  • Must be Female
  • She must not be more than 26 years of age by April 2017
  • Excellent communication (oral and written)
  • High sense of responsibility and accountability
  • Excellent organizational, innovative, strong analytical and critical thinking skills
  • Ability to adapt quickly in new situations and challenges; and also a team player
  • A professional and polite telephone manner is required, whilst also being able to build rapport quickly with the caller.
  • High level of drive and resilience in achieving set goals/targets
  • Good appreciation and working knowledge of MS Office tools (Ms Word, Excel, PowerPoint, Outlook)
  • You will be proactive, driven, enthusiastic and will need previous customer service experience.

Job Title: Loan Officer
Location:
Lagos
Job Description

  • Authenticate documentation presented for all credit applications and ensure they meet the KYC requirements and any other requirements as required by the regulators.
  • Make recommendations for credit rating.
  • Responsible for identifying cross-selling opportunities and to refer such opportunities and leads to the Marketing Department.
  • Assist in the Restructuring of debts in the interest of the company and customer.
  • Analyze potential loan markets and develop referral networks to locate prospects for credit products.
  • Ensure compliance with the Company’s Credit policy, procedures and service level agreements.
  • Analyze financial data regarding loan requests for new, renewal and existing loans, including data provided by credit bureaus and other financial institutions files.
  • Prepares spread sheets, reports, summaries and opinions for financial institutions officers on new, renewal and existing loans.

Requirements/Qualifications

  • Candidates must be holders of OND/HND/B.Sc.
  • Must possess minimum of 3 years microfinance experience.
  • Group loan experience is compulsory.
  • Candidate must be result-oriented.

Job Title: Operations Officer
Location:
Lagos
Job Responsibilities

  • To effectively manage the Central Cash department and ensure controls of the Bank’s local and foreign cash and draft instruments are consistently adhered to
  • Manage and maintain cash limits both at Central Cash and Branches and ensure prompt expatriation of excesses
  • Plan and coordinate delivery and collection of cash to and from the Central Bank
  • Ensure that foreign cash held is within the set limit
  • Verify that vault/reserve cash movement differences are resolved daily
  • Supply cash both local and foreign with minimum delay to Branches as per SLA
  • Hold in joint custody keys to vault cash compartments
  • Ensure accurate and timely processing and reconciliation of General Ledger accounts
  • Engage with Partner Banks in cash swaps
  • Evaluates daily cash levels and ensures they meet short-term operating needs and long-term project financing requirements
  • Be very articulate and pay attention to detail while bearing in mind the turnaround time (TAT) for all transfers and processing of customer instructions
  • Responsible for all clearing related activities and funds transfer processing:
  • Ensure customers transactions (MCs, Cash Fast) are processed within approved service TAT.
  • Ensure maintenance and effective utilization of physical assets and resources (adding machines, workstations, Stamps till boxes etc)
  • Ensure customers instructions are properly reviewed before processing.
  • Ensure all remittances for customers and regulatory agencies are handled within the agreed time-frame
  • Account and financial statement preparation.
  • Transfer funds for customers as per customers instructions in a safe and secure manner by observing due diligence at all times.
  • To ensure that customer funds transfer instructions are efficiently and promptly executed without delays with a positive impact on customer delight.
  • Contributes to the safeguarding of corporate assets and the interest of members by ensuring that appropriate internal controls are in place and operating effectively.
  • Conduct investigations of suspected internal fraud.
  • Providing general assistance to the audit and business service team.
  • Management account preparation.
  • Developing strong working relationships with colleagues, clients and relevant authorities.

Qualifications

  • Minimum of HND/B.Sc in Business, Finance, Accounting and related disciplines.
  • He/She must be experienced in funds transfer, internal control and audit, tellership etc.
  • Membership of professional bodies such as ICAN, CIBN is an added advantage
  • He/she must have worked in financial institution for minimum of 3 years

Skills and Attributes Required:

  • Unquestioned personal integrity with strong ethics and values.
  • Capable of working independently and with minimum supervision.
  • Good interpersonal skills with a proven ability to communicate effectively [Both written and verbal] with all level within the organization.
  • Strong analytical capability
  • Candidate must have excellent customer service orientation; must be able to pay attention to details;


How to Apply
Interested and qualified candidates should send a word document version of their CV’s to: career@veritemfb.com

Application Deadline: 3rd May, 2017.