New Jobs at Catholic Relief Services (CRS)

Catholic Relief Services (CRS) is an International non-governmental organization supporting relief and development work in over 99 countries around the world. CRS programs assist persons on the basis of need, regardless of creed, ethnicity or nationality. CRS works through local church and non-church partners to implement its programs, therefore, strengthening and building the capacity of these partner organizations is fundamental to programs in every country in which CRS operates. CRS re-established presence in Nigeria in 2000 and currently focuses on vulnerable children, agriculture, health and HIV, extractives and governance, and peace building programming.

We are recruiting to fill the position below:

Catholic Relief Services (CRS) Job for Entry Level Hotline Assistants

www.jobsfornaija.com


Job Title:
Accountability Assistant
Reference Number: ACAS1710
Location:
Maiduguri, Borno
Project Background

  • The Accountability Assistant will work with the hotline assistant, the MEAL-Accountability Officer, project teams and community mobilizers to ensure strong Beneficiary Feedback and Response Mechanisms (BFRM) are put in place in the various programs of North East Nigeria.
  • S/he will be responsible for managing and monitoring beneficiary feedback on a daily basis and will prepare analysis reports presenting general trends to be shared with project teams.
  • Under the supervision of the MEAL-Accountability Officer, the Accountability Assistant will categorize the feedback received, record beneficiary them in the database, transmit the feedbacks to the adequate team, follow up advancement with the teams, update the database, and provide oversight to ensure entry of accurate and complete feedback data on a daily basis.
  • Additional responsibility includes participation to project team meeting to share learnings from beneficiary feedbacks and the management /archiving of physical beneficiary feedback data collected through paper forms.
  • The Accountability Assistant will collaborate with the MEAL-Accountability Officer, CRS North Nigeria project staff and community mobilizers to ensure establishment of sound communications strategies with target communities regarding how to share feedback on CRS project implementation.
  • The Accountability Assistant will also ensure that timely and adequate response (answer or action) is given to every feedback received by following up with the project teams and ensuring the database is always up to date.

Job Responsibilities

  • Assign a category to the feedbacks received from the hotline and through community-based mechanism (staff, community meetings, suggestion boxes, etc…)
  • Assign a ticket number to each feedback and enter feedbacks in the database
  • Regularly transmit feedbacks to the adequate teams
  • Prepare weekly and monthly reports presenting the learnings from the feedback received, per project
  • Participate in teams’ meeting to share the trends and learning from the feedbacks
  • Follow up regularly with the teams on the advancement of feedback responses
  • Regularly update the database by adding the response implemented and close feedbacks when an adequate response has been given
  • Ensure all feedback collected from beneficiaries are kept confidential and timely/accurate response is given back to them
  • Support CRS and partner to document and respond to all community feedback received
  • Support the MEAL-Accountability Officer to facilitate orientation, training and awareness sessions on beneficiary feedback mechanism to CRS and partner staffs as required.

Qualifications and Skills

  • Bachelor degree in Social Science or any relevant field such as Law, Administration or Management.
  • At least 1-year full time experience in Monitoring, Evaluation, Accountability and Learning, preferably with an international NGO.
  • Demonstrated experience in database management.
  • Must have excellent research and facilitation skills, including developing and leading community meetings, Focused Group Discussions etc.
  • Good knowledge of computer software such as MS Office and Excel:
    • Demonstrate commitment to gender responsive programming.
    • Excellent organizational, analytical, oral and written communication skills.
  • Team-oriented and strong interpersonal skills:
    • Ability to work effectively under pressure and to organize and prioritize a variety of initiatives.
  • Demonstrable experience working with Information and Communication Technologies (software and hardware).
Job Title: Accountability Officer
Reference Number: ACOFF2017
Location: Damaturu, Yobe
Project Background

  • The Accountability Officer will implement newly developed Beneficiary Feedback and Response Mechanism (BFRM) in Northeast (NE) Nigeria but not limited to MEAL activities, as described in the job responsibilities.
  • S/he will ensure that NE BFRM is aligned with Country Level Accountability Framework.
  • S/he will be based in Damaturu with frequent visits in the project area.
  • S/he will report to the MEAL Coordinator but work closely with Program Managers and MEAL Officers in NE.

Job Responsibilities
Accountability (80%):

  • Provide technical assistance to ensure that accountability framework is integrated throughout the project cycle (design, implementation, and M&E) across NE.
  • Provide training and guidance for project staff on relevant BFRM.
  • Review accountability framework periodically and update any changes if deemed necessary in consultation with NE MEAL Coordinator.
  • Build staff capacity to mainstream and develop accountability practices and mechanisms into programming.
  • Maintain and update the BFRM database; and provide timely update to program staff based on the nature of feedback.
  • Lead and support the development of communication materials for beneficiaries on BFRM.
  • Design and provide feedback to the proposal development process on strengthening accountability measures.
  • Liaise with Country Program (CP) MEAL Team on strengthening accountability measures and CP framework.
  • Act as content expert on donor accountability requirements.
  • Incorporate, where necessary, cross cutting themes such as protection, gender and disability in designing, implementing and reporting accountability.
  • Develop standard talking point and Frequently Asked Questions (FAQ) align to nature of feedback in collaboration with MEAL Coordinator and Program Managers.
  • Support and mentor/coach Accountability Assistance and Hotline Assistance in BFRM and database management/reporting.
  • Ensure that feedback is routinely recorded, reviewed and responded timely align with feedback mechanism guidelines.
  • Generate periodic reports and share with programs and MEAL department.
  • Participate in internal and external meetings related to humanitarian accountability.
  • Conduct periodic field visit to ensure that the accountability system is in place and necessary supports are provided as needed.

Monitoring, Evaluation and Learning (20%):

  • Conduct regular on-site and post-activity monitoring to measure the project progress.
  • Conduct Market Price Monitoring in collaboration with the Programs.
  • Provide timely analyzed data and report on the monitoring activities and feedback to the programs; and write reports.
  • Identify, document, store and share lessons learned (this includes success story too) that have implications for refinement of best programmatic practice.
  • Conduct and document end of project learning reviews and share learning with partners/stakeholders.
  • Ensure ethical and safe collection and storage of data.

Qualifications and Skills

  • University Degree, preferably in Statistics, Information Management, Management, Social Sciences or related fields.
  • Minimum of three (3) years’ experience working with NGOs or government agencies in planning and implementation of accountability programming in humanitarian or development programs.
  • Strong knowledge and proven experience on project monitoring and evaluation.
  • Ability to train partners and staff on developing and maintaining the Accountability Feedback and Response Mechanism.
  • Knowledge of English, Hausa and Kanuri mandatory. Shuwa and Fulani would be an advantage.
  • Strong analytical and critical thinking skills.
  • Excellent written and oral communications skills in English.
  • Strong interpersonal skills and ability to work in a diverse team and manage complex and sensitive organizational relationships.
  • Demonstrable understanding of and commitment to promoting gender equity and the interests of vulnerable people.
  • Enthusiasm for and commitment to CRS’s values and guiding principles.
  • Ability to manage complex workloads and deliver work to tight deadlines.
  • Ability to travel frequently and stay in difficult environments
Job Title: MEAL Assistant
Reference Number: MEALAS1710
Location:
Maiduguri
Project Background

  • The MEAL Assistant will work with the hotline assistant, the MEAL-Accountability Officer, project teams and community mobilizers to ensure strong Beneficiary Feedback and Response Mechanisms (BFRM) are put in place in the various programs of North East Nigeria. S/he will be responsible for managing and monitoring beneficiary feedback on a daily basis and will prepare analysis reports presenting general trends to be shared with project teams.
  • Under the supervision of the MEAL-Accountability Officer, the Accountability Assistant will categorize the feedback received, record beneficiary them in the database, transmit the feedbacks to the adequate team, follow up advancement with the teams, update the database, and provide oversight to ensure entry of accurate and complete feedback data on a daily basis. Additional responsibility includes participation to project team meeting to share learnings from beneficiary feedbacks and the management /archiving of physical beneficiary feedback data collected through paper forms.
  • The MEAL Assistant will collaborate with the MEAL-Accountability Officer, CRS North Nigeria project staff and community mobilizers to ensure establishment of sound communications strategies with target communities regarding how to share feedback on CRS project implementation. The Accountability Assistant will also ensure that timely and adequate response (answer or action) is given to every feedback received by following up with the project teams and ensuring the database is always up to date.

Job Responsibilities

  • Assign a category to the feedbacks received from the hotline and through community-based mechanism (staff, community meetings, suggestion boxes, etc…)
  • Assign a ticket number to each feedback and enter feedbacks in the database
  • Regularly transmit feedbacks to the adequate teams
  • Prepare weekly and monthly reports presenting the learnings from the feedback received, per project
  • Participate in teams’ meeting to share the trends and learning from the feedbacks
  • Follow up regularly with the teams on the advancement of feedback responses
  • Regularly update the database by adding the response implemented and close feedbacks when an adequate response has been given
  • Ensure all feedback collected from beneficiaries are kept confidential and timely/accurate response is given back to them
  • Support CRS and partner to document and respond to all community feedback received
  • Support the MEAL-Accountability Officer to facilitate orientation, training and awareness sessions on beneficiary feedback mechanism to CRS and partner staffs as required.

Qualifications and Skills

  • Bachelor degree in social science or any relevant field such as Law, Administration or Management.
  • At least 1-year full time experience in Monitoring, Evaluation, Accountability and Learning, preferably with an international NGO.
  • Demonstrated experience in database management.
  • Must have excellent research and facilitation skills, including developing and leading community meetings, Focused Group Discussions etc.
  • Good knowledge of computer software such as MS Office and Excel.
  • Demonstrate commitment to gender responsive programming.
  • Excellent organizational, analytical, oral and written communication skills.
  • Team-oriented and strong interpersonal skills.
  • Ability to work effectively under pressure and to organize and prioritize a variety of initiatives.
  • Demonstrable experience working with Information and Communication Technologies (software and hardware)
Job Title: MEAL Manager
Reference Number: MEALMNG1711.
Location: Maiduguri, Borno
Project Background

  • Under the direction of the MEAL Coordinator, the MEAL Manager will be responsible for all MEAL related activities including, but not limited to: monitoring progress on project indicators, elaboration of M&E tools, conducting needs/market/post activity assessments, beneficiary database management, recalibration of beneficiary targeting at project mid-point, development and implementation of accountability mechanism as well as compilation of monthly, bi-monthly, and quarterly reports.
  • The MEAL Manager will be based in Maiduguri with frequent trips to the project area and will report to the MEAL Coordinator, but will also work closely with the Emergency Coordinator for technical support.

Job Responsibilities

  • Design and manage Monitoring, Evaluation, Accountability and Learning system with the support from MEAL Coordinator.
  • Facilitate MEAL Coordinator and Program Managers in conducting SMILER workshop at the project start-up.
  • Develop or adapt project specific MEAL tools and carry out field testing where necessary.
  • Track donor and CRS reporting requirements and deadlines and provide MEAL information to Program Managers and Emergency Coordinators for drafting reports.
  • Determine role of all actors involved in providing technical support to project monitoring and evaluation.
  • Provide direct supervision over MEAL unit staff, particularly the M&E Officers, Accountability Assistant, MEAL Assistant etc. and ensure that coaching and performance plans are completed on time and with adherence to CRS talent management quality standards.
  • Assist MEAL Coordinator to ensure consistency of standards, harmonization of information and input from beneficiaries and sharing of learnings.
  • Verify data for completeness, correctness and consistency and follow up on any data/program quality issues.
  • Support Program Managers and MEAL Officers in conducting regular MEAL field visits to collect data with the help of partners, assess the application of MEAL tools, and assist in preparation of monthly/quarterly report to donors and CRS office.
  • Identify bottlenecks in the program MEAL systems, recommend appropriate solutions and ensure follow-through.
  • Promote the use of Information Communication Technology for Development (ICT4D) solutions throughout the project or digital data collection.
  • Supervise the Accountability Officer in Beneficiary Feedback and Response Mechanism (BFRM) and be responsible in tracking beneficiary and non-beneficiary’s feedbacks and complaints management.
  • Ensure regular analysis and action planning meetings to (1) compare data against project milestones, targets, and quality expectations across project sites; (2) identify issues requiring further attention; (3) define action needed and assign responsibility and deadlines- are conducted and prepare report.
  • Identify, document, store and share lessons learned (this includes success story too) that have implications for refinement of best programmatic practice.
  • Ensure that the cross-cutting themes such as gender and protection are integrated in the partners’ MEAL plans and systems.
  • Conduct and document end of project learning reviews and share learning with stakeholders.
  • Ensure ethical and safe collection and storage of data.

Qualifications and Skills:

  • University degree, preferably in statistics, information management, management, social sciences or related fields.
  • At least 5 years of experience in Monitoring, Evaluation, Accountability and Learning, preferably in humanitarian or development context.
  • Proven track record and experience in developing M&E plan, systems and database using MS office applications (Excel or Access) and software applications.
  • Strong knowledge and proven experience on developing and analyzing logical and conceptual framework.
  • Ability to train partners and staff on developing and maintaining the M&E system.
  • Strong analytical and critical thinking skills.
  • Excellent written and oral communications skills in English.
  • Strong interpersonal skills and ability to work in a diverse team and manage complex and sensitive organizational relationships.
  • Demonstrable understanding of and commitment to promoting gender equity and the interests of vulnerable people.
  • Enthusiasm for and commitment to CRS’s values and guiding principles.
  • Ability to manage complex workloads and deliver work to tight deadlines.
  • Ability to travel frequently and stay in difficult environments
Job Title: MEAL Officer
Reference Number: MEALOFF_Maiduguri1006
Location
: Maiduguri, Borno
Project Background

  • Under the direction of the MEAL Manager, the MEAL Officer will be responsible for all MEAL related activities including, but not limited to: monitoring progress on project indicators, elaboration of M&E tools, conducting needs/market/post activity assessments, beneficiary database management, recalibration of beneficiary targeting at project mid-point, development and implementation of accountability mechanism as well as compilation of monthly, bi-monthly, and quarterly reports.
  • The MEAL officer will be based in Maiduguri with frequent trips to the project area and will report to the MEAL Manager with dotted line to Program Manager, but will also work closely with the CRS Borno State MEAL Coordinator for technical support.

Job Responsibilities

  • Assist Program Managers and MEAL Managers in facilitation of SMILER workshop at the project start-up.
  • Conduct regular on-site and post distribution monitoring; post-activity monitoring and Focused Group Discussion to measure the project progress.
  • Provide consistent, supportive supervision to strengthen staff performance as necessary to meet monitoring objectives.
  • Conduct Market Price Monitoring in collaboration with the Programs.
  • Provide timely analyzed data and report on the monitoring activities and feedback to the programs; and write reports.
  • Support the team on the registration, commodity/card distribution and others activity through rigorous monitoring exercise.
  • Conduct data validation and verification exercise as necessary.
  • Maintain the Indicator Performance Tracking Table and feed the information to programs and MEAL team.
  • Facilitate in training enumerators in the activities such as rapid assessment, registration, survey, baseline/end-line etc.
  • Elaborate, review, and test all M&E tools before the implementation.
  • Promote the use of Information Communication Technology for Development (ICT4D) solutions throughout the project or digital data collection.
  • Establish the database or tracking sheets of project beneficiary and assistance provided and share the information timely with the programs.
  • Supervise the Accountability Assistant in Beneficiary Feedback and Response Mechanism (BFRM) in responding feedback at the community level.
  • Establish and manage a system to track beneficiary and non-beneficiary’s feedbacks and complaints management.
  • Work closely with ICT department and MEAL Manager in tracking IT equipment associated with project use.
  • Conduct regular analysis and action planning meetings to (1) compare data against project milestones, targets, and quality expectations across project sites; (2) identify issues requiring further attention; (3) define action needed and assign responsibility and deadlines.
  • Identify, document, store and share lessons learned (this includes success story too) that have implications for refinement of best programmatic practice.
  • Ensure that the cross-cutting themes such as gender and protection are integrated in the partners’ MEAL plans and systems.
  • Conduct and document end of project learning reviews and share learning with stakeholders.
  • Ensure ethical and safe collection and storage of data.

Qualifications and Skills

  • University Degree, preferably in Statistics, Information Management, Management, Social Sciences or Related fields.
  • At least 3 years of experience in Monitoring, Evaluation, Accountability and Learning, preferably in humanitarian or development context.
  • Proven track record and experience in developing M&E plan, systems and database using MS office applications (Excel or Access) and software applications.
  • Strong knowledge and proven experience on developing and analyzing logical and conceptual framework.
  • Ability to train partners and staff on developing and maintaining the M&E system.
  • Strong analytical and critical thinking skills.
  • Excellent written and oral communications skills in English.
  • Strong interpersonal skills and ability to work in a diverse team and manage complex and sensitive organizational relationships.
  • Demonstrable understanding of and commitment to promoting gender equity and the interests of vulnerable people.
  • Enthusiasm for and commitment to CRS’s values and guiding principles.
  • Ability to manage complex workloads and deliver work to tight deadlines.
  • Ability to travel frequently and stay in difficult environments
Job Title: MEAL Officer
Reference Number: MEALOFFGubio1007
Location
: Gubio, Borno
Project Background

  • Under the direction of the MEAL Manager, the MEAL Officer will be responsible for all MEAL related activities including, but not limited to: monitoring progress on project indicators, elaboration of M&E tools, conducting needs/market/post activity assessments, beneficiary database management, recalibration of beneficiary targeting at project mid-point, development and implementation of accountability mechanism as well as compilation of monthly, bi-monthly, and quarterly reports.
  • The MEAL officer will be based in Gubio with frequent trips to the project area and will report to the MEAL Manager with dotted line to Program Manager, but will also work closely with the CRS Borno State MEAL Coordinator for technical support.

Job Responsibilities

  • Assist Program Managers and MEAL Managers in facilitation of SMILER workshop at the project start-up.
  • Conduct regular on-site and post distribution monitoring; post-activity monitoring and Focused Group Discussion to measure the project progress.
  • Provide consistent, supportive supervision to strengthen staff performance as necessary to meet monitoring objectives.
  • Conduct Market Price Monitoring in collaboration with the Programs.
  • Provide timely analyzed data and report on the monitoring activities and feedback to the programs; and write reports.
  • Support the team on the registration, commodity/card distribution and others activity through rigorous monitoring exercise.
  • Conduct data validation and verification exercise as necessary.
  • Maintain the Indicator Performance Tracking Table and feed the information to programs and MEAL team.
  • Facilitate in training enumerators in the activities such as rapid assessment, registration, survey, baseline/end-line etc.
  • Elaborate, review, and test all M&E tools before the implementation.
  • Promote the use of Information Communication Technology for Development (ICT4D) solutions throughout the project or digital data collection.
  • Establish the database or tracking sheets of project beneficiary and assistance provided and share the information timely with the programs.
  • Supervise the Accountability Assistant in Beneficiary Feedback and Response Mechanism (BFRM) in responding feedback at the community level.
  • Establish and manage a system to track beneficiary and non-beneficiary’s feedbacks and complaints management.
  • Work closely with ICT department and MEAL Manager in tracking IT equipment associated with project use.
  • Conduct regular analysis and action planning meetings to (1) compare data against project milestones, targets, and quality expectations across project sites; (2) identify issues requiring further attention; (3) define action needed and assign responsibility and deadlines.
  • Identify, document, store and share lessons learned (this includes success story too) that have implications for refinement of best programmatic practice.
  • Ensure that the cross-cutting themes such as gender and protection are integrated in the partners’ MEAL plans and systems.
  • Conduct and document end of project learning reviews and share learning with stakeholders.
  • Ensure ethical and safe collection and storage of data.

Qualifications and Skills

  • University Degree, preferably in Statistics, Information Management, Management, Social Sciences or Related fields.
  • At least 3 years of experience in Monitoring, Evaluation, Accountability and Learning, preferably in humanitarian or development context.
  • Proven track record and experience in developing M&E plan, systems and database using MS office applications (Excel or Access) and software applications.
  • Strong knowledge and proven experience on developing and analyzing logical and conceptual framework.
  • Ability to train partners and staff on developing and maintaining the M&E system.
  • Strong analytical and critical thinking skills.
  • Excellent written and oral communications skills in English.
  • Strong interpersonal skills and ability to work in a diverse team and manage complex and sensitive organizational relationships.
  • Demonstrable understanding of and commitment to promoting gender equity and the interests of vulnerable people.
  • Enthusiasm for and commitment to CRS’s values and guiding principles.
  • Ability to manage complex workloads and deliver work to tight deadlines.
  • Ability to travel frequently and stay in difficult environments
Job Title: MEAL Officer
Reference Number: MEALOFF_Damaturu1008
Location
: Damaturu, Yobe
Project Background

  • Under the direction of the MEAL Manager, the MEAL Officer will be responsible for all MEAL related activities including, but not limited to: monitoring progress on project indicators, elaboration of M&E tools, conducting needs/market/post activity assessments, beneficiary database management, recalibration of beneficiary targeting at project mid-point, development and implementation of accountability mechanism as well as compilation of monthly, bi-monthly, and quarterly reports.
  • The MEAL officer will be based in Damaturu with frequent trips to the project area and will report to the MEAL Manager with dotted line to Program Manager, but will also work closely with the CRS Borno State MEAL Coordinator for technical support.

Job Responsibilities

  • Assist Program Managers and MEAL Managers in facilitation of SMILER workshop at the project start-up.
  • Conduct regular on-site and post distribution monitoring; post-activity monitoring and Focused Group Discussion to measure the project progress.
  • Provide consistent, supportive supervision to strengthen staff performance as necessary to meet monitoring objectives.
  • Conduct Market Price Monitoring in collaboration with the Programs.
  • Provide timely analyzed data and report on the monitoring activities and feedback to the programs; and write reports.
  • Support the team on the registration, commodity/card distribution and others activity through rigorous monitoring exercise.
  • Conduct data validation and verification exercise as necessary.
  • Maintain the Indicator Performance Tracking Table and feed the information to programs and MEAL team.
  • Facilitate in training enumerators in the activities such as rapid assessment, registration, survey, baseline/end-line etc.
  • Elaborate, review, and test all M&E tools before the implementation.
  • Promote the use of Information Communication Technology for Development (ICT4D) solutions throughout the project or digital data collection.
  • Establish the database or tracking sheets of project beneficiary and assistance provided and share the information timely with the programs.
  • Supervise the Accountability Assistant in Beneficiary Feedback and Response Mechanism (BFRM) in responding feedback at the community level.
  • Establish and manage a system to track beneficiary and non-beneficiary’s feedbacks and complaints management.
  • Work closely with ICT department and MEAL Manager in tracking IT equipment associated with project use.
  • Conduct regular analysis and action planning meetings to (1) compare data against project milestones, targets, and quality expectations across project sites; (2) identify issues requiring further attention; (3) define action needed and assign responsibility and deadlines.
  • Identify, document, store and share lessons learned (this includes success story too) that have implications for refinement of best programmatic practice.
  • Ensure that the cross-cutting themes such as gender and protection are integrated in the partners’ MEAL plans and systems.
  • Conduct and document end of project learning reviews and share learning with stakeholders.
  • Ensure ethical and safe collection and storage of data.

Qualifications and Skills

  • University Degree, preferably in Statistics, Information Management, Management, Social Sciences or Related fields.
  • At least 3 years of experience in Monitoring, Evaluation, Accountability and Learning, preferably in humanitarian or development context.
  • Proven track record and experience in developing M&E plan, systems and database using MS office applications (Excel or Access) and software applications.
  • Strong knowledge and proven experience on developing and analyzing logical and conceptual framework.
  • Ability to train partners and staff on developing and maintaining the M&E system.
  • Strong analytical and critical thinking skills.
  • Excellent written and oral communications skills in English.
  • Strong interpersonal skills and ability to work in a diverse team and manage complex and sensitive organizational relationships.
  • Demonstrable understanding of and commitment to promoting gender equity and the interests of vulnerable people.
  • Enthusiasm for and commitment to CRS’s values and guiding principles.
  • Ability to manage complex workloads and deliver work to tight deadlines.
  • Ability to travel frequently and stay in difficult environments
Job Title: Organizational Capacity Strengthening Technical Advisor
Advert Code: OCSTA070617
Location: Abuja, Nigeria
Department: Programs
Band: E-1
Reports To: Sustainability Director
Job Summary

  • Organizational Capacity Strengthening Technical Advisor (CSO) will support the Sustainability Director to conceptualize and implement the overall strategy and approach to graduation, transition in relation to CSO/CBOs providing OVC services, including child protection networks (CPNs).
  • S/he will lead the design, coordination and implementation of contextualized technical assistance to PEPFAR OVC IPs in order to strengthen the ability of CSO/CBOs to fulfil their mandate as part of a HIV-sensitive social service system.
  • This TA will ensure quality, manage, support and supervise capacity strengthening consultants, STTA and ensure technical and organizational capacity strengthening needs are met.
  • The Organizational Capacity Strengthening Technical Advisor will work closely with the Government System Strengthening Technical Advisor, Agricultural Livelihoods Technical Advisor, the Household Economic Strengthening Technical Director and Officer and MEAL Manager to ensure a harmonized approach to capacity strengthening implementation and monitoring.
  • The position will have change management and capacity strengthening experience.

Specific Responsibilities

  • Support the conceptualization and implementation of 4Children Nigeria’s harmonized, standardized, and contextualized approach to holistic, costed sustainability planning at the PEPFAR OVC Implementing Partner (IP), government, civil society, community, household and individual levels to support OVC and household graduation/transition and social service system strengthening; ensure alignment with national graduation strategy and criteria and progress towards OVC service delivery standards.
  • Support PEPFAR OVC IPs to carry out baseline organizational capacity assessments and use the results of this (or previous) assessments to develop, implement and track progress on sustainability plans and associated capacity strengthening plans designed to support a HIV-sensitive social service system.
  • Support PEPFAR OVC IPs, Zonal or State costed sustainability planning workshops components related to CSO/CBO and OVC-related networks capacity strengthening; participate in National level sustainability planning workshop.
  • Lead the design, coordination and implementation of contextualized organizational development and technical assistance that PEPFAR OVC IPs can cascade to their CSO/CBO partners and networks.
  • Identify/adapt and promote evidence-based organizational capacity strengthening tools, methods or approaches that PEPFAR OVC IPs can use or improve upon to address identified capacity gaps or areas in need of improvement for CSO/CBO and networks to better support OVC and household graduation/transition and strengthen a HIV-sensitive social service system; liaise closely with 4Children Nigeria Technical Advisors to address gaps.
  • Adapt existing 4Children and other tools (i.e., Sustainability Capacity Assessment Tool – SAF-T) and National Harmonized Capacity Assessment Tool Plus) to assess CSO/CBO capacity, identify areas in need of improvement and support development of organizational capacity improvement plans.
  • Jointly formulate strategies and action plans for addressing weaknesses or capacity gaps in CSO/CBOs and networks.
  • Provide guidance and technical assistance to PEPFAR OVC IPs on the use and adoption of the latest tools and methodologies to support all aspects of project management related to capacity strengthening and sustainability plan implementation.
  • Establish systems for monitoring and evaluating capacity to measure progress and generate an evidence base for successful and sustainable approaches to organizational capacity strengthening for CSOs/CBOs providing OVC services.
  • Collaborate with and develop scopes of work for specialists and/or external consultants to provide targeted technical assistance and training to CBOs/CSOs and networks informed by capacity strengthening needs identified in the costed sustainability plans.
  • Support Zonal/State level organizational network analyses (ONA) to strengthen referral networks and promote linkages between community, facility and State-level protection and HIV services in collaboration with the Zonal State Coordinator, Case Management and Referral Technical Advisor, States, PEPFAR OVC IPs, health facilities, CSO/CBOs, networks and other aspects of a HIV-sensitive social service system.

Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results:

  • Serves with Integrity
  • Models Stewardship
  • Cultivates Constructive Relationships
  • Promotes Learning

Program Manager Competencies
These are rooted in the mission, values, and principles of CRS and used by each Program Manager to fulfill his or her responsibilities and to achieve the desired results:

  • Sets clear goals and manages toward them
  • Collaborates effectively with staff and stakeholders
  • Manages financial resources with integrity
  • Applies program quality standards to project design and organizational learning

Supervisory Responsibility:

  • Consultants and short-term technical assistance.

Key Working Relationships:

  • Internal: 4Children Core Leadership and Technical Advisors; 4Children Nigeria Technical Staff; CRS Nigeria Programming, Finance, Procurement, and HR/Administration.
  • External: Donors, 4Children consortium members, government ministries/institutions at the National, State and LGA levels, UN agencies, other PEPFAR implementers including UGM partners, LOPINS and all other PEPFAR OVC IPs, civil society and faith-based organizations providing OVC services, Child Protection and OVC Networks, research institutions, and relevant private sector entities.

Qualifications

  • Master’s degree in Public Health, Public Administration, Business Administration or Organizational Management or Leadership, or equivalent degree with proven capacity strengthening experience.
  • Five years of experience in organizational development and provision of technical assistance to international non-governmental organizations and/or civil society and faith-based organizations preferably to those engaged in HIV care and treatment and/or OVC services delivery.
  • Demonstrated ability to maintain positive relationships with and accountability towards diverse actors including donors, PEPFAR OVC, government, and civil society partners.
  • Demonstrated ability motivate and inspire teamwork among diverse partners, without direct supervisory responsibilities.
  • Excellent project management skills including the demonstrated ability to conduct assessments, analysis, monitoring, and reporting as well as the ability to develop practical solutions within set deadlines.
  • Experience in quality improvement science, using data to inform decision-making and sustainability planning/monitoring a plus.
  • Excellent negotiation and analytical/problem solving skills.
  • Strong interpersonal, partnership, and training, facilitation and mentoring skills.
  • Excellent written and oral communications skills in English.
  • Knowledge of GON OVC service delivery standards and PEPFAR programming, process, guidance and frameworks is strongly preferred.
  • Proficiency in the use of Microsoft Office suite, including Word, Excel, PowerPoint and Outlook.
  • Experience in organizational network analysis a plus.

Travel:

  • The Organizational Development Technical Advisor will be expected to travel frequently within Nigeria and potentially outside of Nigeria to attend conference, workshops or other activities related to the project.
Job Title: Procurement Assistant (3 Months Maternity Cover)
Advert Code: PA27617
Location: Abuja
Project: Operations
Position Band: B-2
Reports to: Senior Procurement Officer
Job Responsibilities

  • Under the direct supervision of Senior Procurement Officer, the Procurement Assistant is responsible for the effective delivery of procurement services to CRS.
  • The Procurement Assistant promotes a collaboration,client focused, quality and result orientated approach in the procurement unit.

Specific responsibilities and duties include but are not limited to;

  • Assistance with the preparation of request for quotation, initiations to Bid, Requests for proposal and co-ordination of their timely dispatch by fax and messenger,
  • Assist the procurement Officer in maintaining current up to date procurement documents / manuals.
  • Routing copying and circulation of quotes, bids and proposal for evaluation.
  • Researching pricing obtaining quotes, locally on low value items.
  • Assistance at meeting between the Procurement Officer and vendors.
  • Assist with the coordination with the selected bidder to ensure completion of administrative processes including Bid, contract award notice and that contract documents are distributed accordingly.
  • Assist with managing the administrative process throughout the duration of the preparation of all documentation until the award of the contract.
  • Preparation of Procurement tracker
  • Coordinate with requestors and make sure the right materials needed, find out the sample of material to be purchased if necessary.
  • Provide purchased materials to the responsible receiving office and do all actions for completing the process.
  • Maintain appropriate records to ensure that procurement process, decision and contractual agreement are accurately documented for accountability and audit purpose.
  • Perform other duties assigned

Qualifications and Skills

  • Minimum of Bachelor’s degree in Business Administration, Social Sciences or any relevant course
  • Minimum of two years professional experience in an administrative or procurement capacity
  • Excellent English language skills written and spoken.
  • Excellent interpersonal skills must be able to interact in a mature, professional and friendly manner with local and international colleagues of differing religious and cultural backgrounds.
  • Ability to work on multiple tasks concurrently and under pressure.
  • Excellent knowledge of computer software – MS Office and Excel especially;
  • Must be flexible and able to work independently and as part of a team.
  • Able to uphold / respect procurement ethnics and conduct activities with integrity.
  • A team player who demonstrate patience, flexibility and honestly.
  • Be willing and able to meet tight deadlines and work long hours when required.
  • Able to work in a multicultural environment.
Job Title: Senior Procurement Officer
Advert Code: SPO7617
Location: Abuja Office
Department: Operations
Band: D-1
Reports To: Procurement Manager
Key Responsibilities

  • CRS procurement policies and procedures must always aim to be in alignment with The Global Fund to Fight Aids, Tuberculosis and Malaria’s(“Global Fund”) procurement requirements.
  • The Global Fund’s procurement principles include value for money; competition; efficient and effective procurement; impartiality, transparency and accountability; and procurement ethics, all of which CRS’s procurement systems are designed to ensure.

Preparation and Planning:

  • Consult with the CoP and Workstream Leads to identify the main types of goods and services that will be needed in near term based on the current portfolio of programs and operations, and use this to conduct regular market assessments of best sources and prices.
  • Ensure the Procurement Plan (Post RFGS) is completed, updated and housed on the OneDrive.
  • Ensure Procurement Production Plan meetings are conducted at the outset of each large procurement to ensure all individuals involved in the procurement process (Procure-to-Pay) are clear on their tasks.
  • Update Production Plans in real-time and house them on the OneDrive
  • Ensure coordination with the GF Admin Manager on the Pre-RFGS project Production plan occurs weekly and lead times are adequately considered for each procurement
  • Proactively consult with peer agencies and private sector to identify new potential suppliers that can be added to our updated Approved Supplier List (ASL), and whenever possible develop relationships with closest source to production or importation, and explore making bundled orders with peer agencies to negotiate better prices and terms based on joint economies of scale.
  • Maintains continued working relationship with local suppliers, visits stores and production facilities to ensure contract terms are respected whenever situation warrants.
  • Ensure all items are either included on the CRS Nigeria IDEC or the M-Form and SONCAP process is begun with adequate time to easily import items into the country
  • Keep abreast of any changes in governmental taxes (sales, VAT), duty fees, levies and importation procedures.

Procurement Process:

  • Ensure that all procurement is done efficiently per CRS Policy, the CRS Procurement Manual – specifically the Global Fund annex and consistent with the Guide to Global Fund Policies on Procurement and Supply Management of Health Products.
  • Ensure that all actions are governed by the highest standards of ethics, personal and business conduct as stipulated in CRS Policy and the CRS Procurement Manual.
  • Suggest any new ideas to improve procurement efficiencies to the HOOPs,
  • Review all GF Purchase Requisitions (PRs) and verify price target that all specifications and requirements are clear and that all corresponding authorizations have been obtained.
  • Ensures that all Requests for Quotations (RFQs) and Requests for Proposal (RFP) clearly present all specifications and requirements as stated in the PR.
  • Receive and review all bids and quotations in accordance with price target and specs, and prepare quotes summary sheet.
  • Organize Bid Review Committees (BRC) if needed, and ensure they follow all BRC guidelines as stipulated in the CRS Procurement Manual.
  • Ensure the BRC analyzes all bids in a competitive manner and carefully considering all costs and benefits including those not presented on bids explicitly.
  • Note:  Senior Procurement Officer is a non-voting member of the Bid Committee
  • Always negotiate with suppliers regarding price reductions, preferred payment and delivery terms, and shipping options when necessary.
  • Ensure that all applicable purchases > $5k complete a Global Procurement Requisition Form to HQ procurement with local pricing information, and if it is determined that the best source is local then make sure to receive a Local Purchase Approval from HQ before preparing a LPO.
  • Once all required steps have been completed depending on the value of the procurement, then: make the selection of the best supplier with regards to price, quality and delivery; determine payment and delivery terms; prepare the Purchase Orders (PO); and draw up contracts as needed.
  • Ensure that all procurement is processed for all applicable exonerations as established in the Host Country Agreement or through Donor Agreements, and draft any exemption letters for VAT, duty and tax whenever necessary.
  • Ensure compliance with national Laws and Regulations when procuring health products, it is always critical that CRS complies with applicable laws and regulations.
  • Ensure Compliance with Clinical and Quality Standards in that only medicines and diagnostic products which appear in the current national, institutional and/or WHO Standard Treatment Guidelines (STGs) and/or List of Essential Medicines can be procured.

Recordkeeping and Reporting:

  • Ensure proper filling of all procurement documents for recordkeeping and auditing, and maintain orderly files on active orders and post activities such as change notices, scheduling changes and partial shipments.
  • Maintain an Approved Supplier List (ASL) within the GF project purview with updated information on pricing by goods and services and performance ranking based on recent post-delivery evaluations.
  • Creates vendor files with all necessary details by service category (e.g. stationery suppliers, electrical items suppliers, machine suppliers, etc.).
  • Track the status of each procurement request and update management and requestors through regular Procurement Status Reports (PSRs).
  • Periodically generate an evaluation report on supplier/vendor performance with recommendations based on service delivery/track record (at least every 6 months).

Communication, Coordination and Other Duties:

  • Ensure personnel designated to receive (admin. or logistics) have as much advance notice as possible of expected delivery of goods and to be ready to prepare fully the Goods Received Note (GRN).
  • Provides details of fixed assets procurements (type, quantity, supplier, price, fund/project number, name of partner, etc.) to the personnel responsible for property management.
  • As needed and always respecting segregation of duties recommendations, coordinate with the administration or logistics staff personnel assigned to receive procured goods whenever there is a problem encountered with completing their established functions correctly and in a timely manner, as established in the CRS Procurement Manual:
    • Verify that the goods and invoices received meet the quantity, price and specifications on the Purchase Order/Contract document;
    • Complete a Goods Receiving Note (GRN) for all goods received;
    • Inform the requesting personnel and the PO that their goods have been received;
    • Enter the goods into inventory, and storage if needed;
    • Submit the GRN and the supplier invoice to the designated non-procurement personnel responsible for conducting 3-way matching (invoice, PO, GRN) and payment request processing.
  • Following segregation of duty recommendations, work with staff person(s) assigned in admin. or logistics for receiving to resolve any quantity discrepancies between PO and supplier’s delivery note/waybill.
  • As needed and always respecting segregation of duties recommendations, communicate with suppliers to return any damaged goods or mis‑ordered goods to suppliers, and ensure substitution or completion of goods ordered if still applicable.
  • As needed and always respecting segregation of duties recommendations, coordinate with non-procurement personnel assigned to carry out 3-way matching (invoice, PO, GRN) and payment request processing whenever there is a problem encountered with completing their established functions correctly and in a timely manner, as established in the CRS Procurement Manual to make sure that these tasks are completed correctly and in a timely manner.
  • As needed, and respecting segregation of duties recommendations, follow up with finance team to ensure timely payments as per contracts and purchase orders
  • Assist in the preparation of award letters, agreements, memos and letters as needed
  • Keep requestors informed of the status of all local and international orders until orders are received.
  • Coordinate with other departments to make sure PRs, supplier quote responses, and POs are complete and clear.
  • Responds to audit queries in a timely and professional manner when necessary.
  • Collects information on price of goods and services whenever needed for budgeting or planning purpose.
  • When necessary and within acceptable parameters, expedite requisitions and orders to meet urgent operational needs.
  • Ensure vigilance against fraudulent activities in all procurement processes and keep up to date with latest guidance for fraud prevention.
  • Assist in advancing the use of new technologies and applications to improve procurement process efficiencies.
  • Contribute to maintaining teamwork, discipline sound work relationships and productivity.
  • Provides support and training on procurement management to CRS staff and partners as found necessary by management.
  • Provide coverage for other staff when required by workload or absence, and perform additional duties as assigned.

Key Working Relationships

  • Internal: HQ Global Procurement Team and all relevant Global Fundstaff making requisitions or with process roles from: Programming, Finance, Logistics, Administration, IT and the GF Procurement Assistant.
  • External:GF Pooled Procurement Mechanism (PPM),Suppliers, revenue authorities, customs officials, freight forwarders, transporters, consultants, donors, and peer agencies.

Management:

  • The Senior Procurement Officer will manage the GFTAM Procurement Assistant

Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results:

  • Serves with Integrity
  • Models Stewardship
  • Cultivates Constructive Relationships
  • Promotes Learning

Personal Skills:

  • Must be scrupulously honest and always foster an atmosphere of trust and integrity.
  • Good computers and IT skills, fully capable with Microsoft Office (MS Word, Excel and PPT), and experience conducting internet sourcing and price comparisons.
  • Demonstrated ability to perform fast, efficient and cost effective procurement service while maintaining the agency’s high standards.
  • Good negotiator.
  • Experience conducting market research.
  • Good data analysis skills.
  • Committed to always providing highest possible customer service.
  • Good organizational skills.
  • Excellent interpersonal communication skills and relationship builder.
  • When necessary can relay ideas and concepts to partners in an accessible manner.

Qualifications

  • BA/BS Degree in Supply and Purchasing Management or related field such as (logistics or administration), from recognized institution.
  • At least 5 years of relevant experience is required.
  • At least 2 years of relevant experience working in procurement for a Global Fund funded mass campaign
  • Experience conducting NBC and IBC procurements
  • Experience working with the WAMBO system and with the GF PPM
  • Membership in a professional purchasing organization preferred.
  • Demonstrated ability to communicate clearly and concisely in written and spoken English
  • Proven ability to prepare reports and maintain complete files and records.
Job Title: MEAL Assistant
Reference Number: MEALAS1710
Location:
  Damaturu
Project Background

  • The MEAL Assistant will work with the hotline assistant, the MEAL-Accountability Officer, project teams and community mobilizers to ensure strong Beneficiary Feedback and Response Mechanisms (BFRM) are put in place in the various programs of North East Nigeria. S/he will be responsible for managing and monitoring beneficiary feedback on a daily basis and will prepare analysis reports presenting general trends to be shared with project teams.
  • Under the supervision of the MEAL-Accountability Officer, the Accountability Assistant will categorize the feedback received, record beneficiary them in the database, transmit the feedbacks to the adequate team, follow up advancement with the teams, update the database, and provide oversight to ensure entry of accurate and complete feedback data on a daily basis. Additional responsibility includes participation to project team meeting to share learnings from beneficiary feedbacks and the management /archiving of physical beneficiary feedback data collected through paper forms.
  • The MEAL Assistant will collaborate with the MEAL-Accountability Officer, CRS North Nigeria project staff and community mobilizers to ensure establishment of sound communications strategies with target communities regarding how to share feedback on CRS project implementation. The Accountability Assistant will also ensure that timely and adequate response (answer or action) is given to every feedback received by following up with the project teams and ensuring the database is always up to date.

Job Responsibilities

  • Assign a category to the feedbacks received from the hotline and through community-based mechanism (staff, community meetings, suggestion boxes, etc…)
  • Assign a ticket number to each feedback and enter feedbacks in the database
  • Regularly transmit feedbacks to the adequate teams
  • Prepare weekly and monthly reports presenting the learnings from the feedback received, per project
  • Participate in teams’ meeting to share the trends and learning from the feedbacks
  • Follow up regularly with the teams on the advancement of feedback responses
  • Regularly update the database by adding the response implemented and close feedbacks when an adequate response has been given
  • Ensure all feedback collected from beneficiaries are kept confidential and timely/accurate response is given back to them
  • Support CRS and partner to document and respond to all community feedback received
  • Support the MEAL-Accountability Officer to facilitate orientation, training and awareness sessions on beneficiary feedback mechanism to CRS and partner staffs as required.

Qualifications and Skills

  • Bachelor degree in social science or any relevant field such as Law, Administration or Management.
  • At least 1-year full time experience in Monitoring, Evaluation, Accountability and Learning, preferably with an international NGO.
  • Demonstrated experience in database management.
  • Must have excellent research and facilitation skills, including developing and leading community meetings, Focused Group Discussions etc.
  • Good knowledge of computer software such as MS Office and Excel.
  • Demonstrate commitment to gender responsive programming.
  • Excellent organizational, analytical, oral and written communication skills.
  • Team-oriented and strong interpersonal skills.
  • Ability to work effectively under pressure and to organize and prioritize a variety of initiatives.
  • Demonstrable experience working with Information and Communication Technologies (software and hardware).
Job Title: Procurement Assistant – GFTAM
Advert Code: PA7617
Location: Abuja
Project: Operations
Position Band: B-2
Reports to: Senior Procurement Officer – GFTAM
Job Responsibilities

  • Under the direct supervision of Senior Procurement Officer, the Procurement Assistant is responsible for the effective delivery of procurement services to CRS Global Fund Projects.
  • The Procurement Assistant promotes a collaboration,client focused, quality and result orientated approach in the procurement unit.

Specific responsibilities andduties include but are not limited to;

  • Assistance with the preparation of request for quotation, initiations to Bid, Requests for proposal and co-ordination of their timely dispatch by fax and messenger,
  • Assist the procurement Officer in maintaining current up to date procurement documents / manuals.
  • Routing copying and circulation of quotes, bids and proposal for evaluation.
  • Researching pricing obtaining quotes, locally on low value items.
  • Assistance at meeting between the Procurement Officer and vendors.
  • Assist with the coordination with the selected bidder to ensure completion of administrative processes including Bid, contract award notice and that contract documents are distributed accordingly.
  • Assist with managing the administrative process throughout the duration of the preparation of all documentation until the award of the contract.
  • Maintain Global Fund Procurement and Production Plans up-to-date.
  • Coordinate with requestors and make sure the right materials needed, find out the sample of material to be purchased if necessary.
  • Provide purchased materials to the responsible receiving office and do all actions for completing the process.
  • Maintain appropriate records to ensure that procurement process, decision and contractual agreement are accurately documented for accountability and audit purpose.
  • Follow up and track payment for all Global Fund Procurement.
  • Perform other duties assigned

Qualifications and Skills

  • Minimum of Bachelor’s degree in Management, Business Administration, Procurement or any relevant course
  • Minimum of two years’INGO professional experience in an administrative or procurement capacity with Global Fund projects
  • Excellent English language skills written and spoken.
  • Excellent interpersonal skills must be able to interact in a mature, professional and friendly
  • manner with local and international colleagues of differing religious and cultural backgrounds.
  • Ability to work on multiple tasks concurrently and under pressure.
  • Excellent knowledge of computer software – MS Office and Excel especially;
  • Must be flexible and able to work independently and as part of a team.
  • Able to uphold / respect procurement ethnics and conduct activities with integrity.
  • A team player who demonstrate patience, flexibility and honestly.
  • Be willing and able to meet tight deadlines and work long hours when required.
  • Able to work in a multicultural environment.

How to Apply
Interested and qualified candidates should download the “Application Form” and send with a detailed 3-page resume in a single file word document to: vacancies.ne.nigeria@crs.org The position title and location must be expressly stated as the subject of the email quoting the reference number:

Note

  • Applications must reach us on or before the closing date.
  • Only shortlisted candidates will be contacted.
  • CRS is an equal-opportunity employer and do not discriminate on the basis of race, color, religion, etc.
  • This position is contingent upon funding.
Application Deadline  28th June, 2017.