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Client Service Executive Job in a Printing Company

Client Service Executive Job in a Printing Company

Stresert Services Limited – Our client, an industrial printing organization based on the mainland of Lagos with equipment and facilities that cannot be rivalled in sub-Saharan Africa, is recruiting to fill the vacant position below:

 

 

Job Title: Client Service Executive
Location:
Yaba, Lagos
Job Summary

  • The ideal candidate will act as the first point of contact on behalf of the company with clients; Serve visitors by greeting, welcoming, and directing clients appropriately; notifies company personnel of visitors’ arrival; Maintains security and telecommunications system.

Detailed Job Duties

  • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
  • Directs visitors by maintaining employee and departmental directories.
  • Supply information regarding the organization, products, services and policies to clients on enquiry.
  • Deals with compliant tactfully, calmly and politely
  • Reports and document issues for resolutions.
  • Maintains continuity among team members by documenting and communicating actions, irregularities, and continuing needs.
  • Contributes to team effort by accomplishing related results as needed.
  • Inform line manager adequate information when the need arises.
  • Other key functions are Supervisor support, office harmony, crisis handling, office morale, customer service.
  • Maintains security by following procedures; monitoring logbook; issuing visitor badges.
  • Maintains a professional work environment and administrative support.
  • Maintains telecommunication system by following manufacturer’s instructions for house phone and console operation.
  • Maintains safe and clean waiting area by complying with procedures, rules, and regulations.
  • Schedule and maintain appointments diary.
  • Coordinate incoming and outgoing mails, packages, and deliveries.
  • Any other duty as assigned from time to time.

Desired Qualities:

  • The ideal candidate should have superior organizational skills; be self-motivated; resourceful; detail-oriented; energetic; have an excellent communication and interpersonal skills; have the ability to prioritize and handle multiple client/project queries at a time.

Qualification, Skills & Other Requirements

  • HND/ B.Sc.
  • Must possess Telephony Skills, Good Verbal Communication, Multitasking Skills, Good Administrative Skills, Microsoft Office Skills and Listening Skills. Professionalism, Customer Focus, Organising, Informing, and Pressure Handling abilities are very essential.
  • Candidate is also expected to be aware of the roles of other office employees for smooth referrals on enquire.
  • Must have a minimum of three years experience as a customer service/client officer Post NYSC

Work day; Salary

  • Work Days: Monday – Friday
  • Saturday: Half day (twice a month)

How to Apply
Interested and qualified candidates should send their Passport Photo and CV’s to: recruitment@stresertservices.com using ‘Service Executive’ as subject of mail

 

Application Deadline: 18th August, 2017.

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