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New Jobs at Cornerstone Staffing Lagos

Jobs at Cornerstone Staffing in Lagos

Cornerstone Staffing – Our Client, a big player in the FMCG Industry, is looking to fill the vacant position below:

Job Title: Customer Service Intern

Job Description

  • This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

Key Responsibilities

  • Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
  • Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
  • Direct or route customer calls to appropriate personnel for assistance.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Handle dissatisfied customers in a polite and professional fashion.
  • Track and follow-up all customer requests in a timely manner.
  • Compile reports on overall customer satisfaction.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Track and follow-up all customer requests in a timely manner.
  • Compile reports on overall customer satisfaction.
  • Identify and assess customers’ needs to achieve satisfaction.

Knowledge, Skills, and Experience

  • Minimum BSC /HND required in any field. 1-2 years relevant experience
  • Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
  • Effective communication and interpersonal skills (both written and verbal)
  • Self-motivated and able to work independently and in team environments
  • Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
  • Ability to multi-task and manage several projects simultaneously
  • Exceptional customer service and follow up skills

Application Closing Date
Not Specified.

APPLY HERE

 

Job Title: E-Commerce & Digital Marketing Intern

Job Description

  • If you are interested in gaining work experience and entering the field of E-Commerce and Digital, then this program will help you build a strong understanding of how the online market works and what skills you will need to develop in order to grow and evolve.
  • Key focus of the program are digital marketing campaigns, content management, and online retailer activation. The Work: Help us tell our story. Engage and grow an audience with creative ideas and solutions. Assist with social media, in bound strategies, blog and graphic design.

Responsibilities

  • Design and develop integrated digital marketing strategies
  • Plan and execute all web, SEM, email, social media and display advertising campaigns
  • Design, build and maintain social media presence
  • Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
  • Identify trends and insights, and optimize spend and performance based on the insights
  • Brainstorm new and creative growth strategies
  • Collaborate with web development team to create and update web pages/e-commerce and optimize user experience
  • Generate monthly reports on marketing campaign’s performance.

Education and Experience

  • Excellent writing, editing, presentation and communication skills
  • Familiarity with key social media tools like Facebook, Instagram, Twitter, LinkedIn, YouTube etc.
  • A basic understanding of online marketing
  • Computer proficiency: Microsoft Office (Word, Excel, and PowerPoint)
  • Awareness of emerging web technologies.

Skills and Competencies:

  • Strong research and analytical skills
  • Extremely Strong Writing and Editing Skills (Journalism or English Major a plus)
  • Highly self-motivated and detail oriented
  • Ability to organize and prioritize projects efficiently with tight deadlines
  • Passion for learning and continue self-development

Application Closing Date
Not Specified.

APPLY HERE

 

Job Title: Supply Chain Operation Intern

Job Description

  • How would you like to be able to impact the supply chain from end-to-end? Are you a leader with a passion for winning? Do you have a proven track record of creativity, innovation, analysis and problem solving skills? Supply Network Operations roles are uniquely designed to give you that opportunity.
  • As a Supply Chain Operation Intern, you will be offered major responsibilities immediately, while you grow your skills through a variety of on-the-job experiences.
  • The internship program is designed to provide real-world experience that is directly related to your academic discipline and career goals and provide you a better understanding of career options for your degree. Components of the program include:
  • Customer feedback: identify features, processes and experience ways to get those feedbacks
  • Processes: based on those feedbacks, define actionable recommendations and create processes to implement the highest potential actions
  • Tracking: make a good use of internal data to build beautiful dashboards that track the impact of your actions
  • Play an integral role in developing clear lifecycle strategies and processes that aim to bring consistency and efficiency to our CRM efforts
  • Analyse large data sets to identify opportunities that drive incremental funnel efficiency
  • Rigorously track and monitor past and current marketing campaign performance and user behaviour to recommend strategies and campaigns that will increase engagement.
  • Run experimentations that will generate the insights of tomorrow

Requirements

  • Majors: Electrical Engineering, Mechanical Engineering, Software Engineering, Computer Engineering or Computer Science or Supply Chain Management. 4.0 minimum GPA strongly preferred
  • Empathy: you have a great ability to understand and embrace people’s differences and act accordingly
  • Data driven mentality: you make decisions based on data to prioritise the most impactful actions and sound business judgment through analytical thinking.
  • Out of the box thinking: you have the ability to identify new ways to do stuff and the willingness to implement it
  • Do-er: you like to execute by yourself the projects your work on, you are not afraid to do operational tasks and have the ability to deliver quickly and efficiently
  • Previous experience in operations, customer experience, banking, entrepreneurship is nice to have
  • Intermediate Excel is required

Application Closing Date
Not Specified.

APPLY HERE

 

 

Job Title: HR Intern

Level: Trainee / Student
Employment type: Contract / Interim

Job Description

  • We are looking to hire a HR intern for a project.
  • This role offers the intern a total immersion into a busy organisation and the successful candidate will work closely with key members of HR staff

Responsibilities

  • Drive employee Engagement initiatives through effective communication of plan via emails and other communication methods.
  • Strategize, design and plan activities to keep employees enthusiastic and interested be it via variations, new creations or fresh ideas
  • Plan and execute various employee engagement activities
  • Conduct New Employee Orientation
  • Support new hires through the orientation period and on-the-job training process
  • Gather and analyze data on new hire onboarding experiences to identify and recommend opportunities for process improvements
  • Works with Managers/Team Leads to implement effective onboarding and training approaches to maximize transfer of knowledge and skills during the onboarding process and ensure a positive onboarding experience
  • Prepare HR reports as at when due
  • Any other task as assigned by HR Manager.

Education and Experience

  • Bachelor’s Degree in Human Resources, Business Administration, Accountancy or in any related field
  • Membership of CIPM is an added advantage
  • Minimum of 2 years’ experience in relevant field

Skills And Competencies:

  • Excellent communication and numerical skills
  • Microsoft Office Tools (Word, Excel, Outlook)
  • Strong relationship management skills, organizational skills, coordination skills and ability to work cross-functionally and cross-organizationally
  • Great attention to details, self-motivation, time management and a high level of discipline are key
  • Strong analytical and people skills.

Application Closing Date
Not Specified.

APPLY HERE   

 

 

Title: Summer Internship programme

Job Description

  • The internship program is designed to provide real-world experience that is directly related to your academic discipline and career goals and provide you a better understanding of career options for your degree.
  • The following internship positions are currently available: Marketing, Sales, Commercial, HR, IT, Supply Chain, Finance, Customer Operations.

Components of the program include:

  • Hands-on experience working as a member of a specific department and team.
  • Assigned projects to accelerate learning of key functions/process.
  • Cross-functional departmental exposures within the corporate office.
  • Tours and exposure to other business areas (e.g., stores, distribution center) to ensure full understanding of the company structure and strategy.
  • End of program presentation of project findings, and recommended course of action to executives.

Requirements

  • Years of related professional experience: 1 – 2 years
  • Minimum of 2:1
  • Recent graduates can be considered/About to complete and/or completed NYSC
  • Proficient in word, excel, power point, etc.
  • Good written and verbal communication skills.
  • A passion for retail, and interested in being part of crafting the future of retail.

Application Closing Date
Not Specified.

APPLY HERE:

 

 

 

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