Back Office ZTE Optix Personnel Job at Alfred & Victoria Associates
Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer’s needs.
We are recruiting to fill the position below:
Job Title: Back Office ZTE Optix Personnel
- Ensure all agreed contractual and non-contractual performance KPI’s are reported and delivered as per the huawei Business model.
- Setup up and ensure conducting Weekly governance management setup with customer and addressing all issues in issue log as per agreed timelines
- Procatively making improvement / Handling plans for (a) All KPI’s not meeting the SLA/WLA’s , (b).handling of escalations (c). Regulatory performance and guideline adherence. (d). Network Security implementation
- Daily monitoring of the networks
- Taking corrective action accordingly.
- Ensure preventive maintenance.
- Checking repeated outages.
- Implementation of audit tracker.
- Ensure standardization of processes and changes as agreed with the customer incorporated educated and complied to by circle and NOC teams.
- Provide technical support to circle for TX related issues from Customer and NOC
- Sharing findings of other circle issues.
- Co-ordinate with TAC for the resolution of circle issues.
- Provide support to circle team and ensure getting timely KPI outage, SLA and site signoff.
- Ensure Spare parts availability through customer and SPMS department in circles Formulate the competence development guideline for the MS Radio Ops delivery.
- Degree in Engineering (Electrical / Telecommunication)
- 2 years’ experience in O&M
Application Closing Date
3pm, 9th April, 2018.
How to Apply
Interested and qualified candidates should send their tailored CV’s to: firstname.lastname@example.org
Note: Any application received after this time will be automatically rejected.