Kara.com.ng is the trading name of Royal coast Technologies Limited. We strive to deliver the benefits of technology to individual and his communities. We are recruiting to fill the position below:
Job Title: Customer Service Agent
- Working as first point of contact with customers when confirming orders placed.
- Confirming all orders placed by customers and ensuring that all orders placed are received intact within the company delivery deadline.
- CRM administration, Out of Stock product management and customer follow up management
- Relationship management; merchant/ vendor support.
- Working with the social media team to create and achieve a strong, active platform for customer help online.
- Data administration and documentation.
- Follow-up on customers’ with delivered item to encourage them place future orders, thus raising company’s achieved sales.
- Customer Support; (Problem solving via phone calls, live chat administration, letter writing, tele-sales).
- Upsell and cross sell of products when customer places order
How to Apply
Interested and qualified candidates should send their applications and CV’s to: firstname.lastname@example.org
Application Deadline 31st March, 2016.