Job Title:  Call Center Agent

Business Objective:
Processes the customer accurately, provides excellent customer service, and provides the customer with any necessary information as required.
Responsibilities:

  • Excellent customer service skills (including questioning, probing, listening, establishing rapport, matching and closing)
  • Genuine passion for speaking to customers, answering queries and a clear communicator
  • To ensure customers queries are answered with the aim of a first time resolution
  • To ensure that queries are responded to within our agreed response time
  • To ensure the best Customer Care experience is given to all customers
  • To achieve KPI’s whilst maintaining excellent quality
  • To handle customers across different platforms, including Social Media, Email, Live Chat and Telephony
  • You will work with your colleagues across Customer Care to identify and highlight trends in any customer queries
  • Be passionate about being the best you can be and want to achieve targets
  • Flexible for both the company and customers
  • Strong team working ability
  • Flexibility and able to adapt quickly to changing priorities
  • Ambitious and willing to accept new challenges

Educational Requirements and Experience

  • Secondary School Graduate

How to Apply
Interested and qualified candidates should forward their current CV to jude.igboanugo@pinssolutions.com

LEAVE A REPLY

Please enter your comment!
Please enter your name here