Job Title:  IT Officer
Responsibilities:

  • Managing the Installation and configuration of computer hardware and software systems.
  • Monitoring and maintaining computer systems and networks;
  • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
  • Replacing parts as required;
  • Providing support, including procedural documentation and relevant reports;
  • Following diagrams and written instructions to repair a fault or set up a system;
  • Supporting the roll-out of new applications;
  • Setting up new users’ accounts and profiles and dealing with password issues;
  • Responding within agreed time limits to call-outs;
  • Working continuously on a task until completion (or referral to third parties, if appropriate);
  • Performing 1st and 2nd and sometimes 3rd level support
  • Prioritizing and managing many open cases at one time;
  • Rapidly establishing a good working relationship with customers and other professionals, such as software developers and hardware maintenance engineers;
  • Testing and evaluating new technology;
  • Conducting electrical safety checks on computer equipment.

Qualification and Experience:

  • BA / BSc in a computer related course
  • Minimum of 4 years’ experience in the IT profession.
  • Must have prior experience in website management (ie. being able to revamp a website and make adequate changes required) and online marketing ie. Design e-cards and necessary digital fliers for upcoming events.

Skills

  •  Ability to think logically
  •  Innately creative
  •  Great Entrepreneurial skills
  •  Excellent listening and questioning skills, combined with the ability to interact confidently with staff to establish what the problem is and explain the solution;
  •  The ability to work well in a team;
  •  Problem solving skills;
  •  A strong customer focus;
  • The ability to prioritize workload;
  • Attention to detail.

How to Apply
Interested and qualified candidates should Click Here to Apply

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