Job Title: Marketing Executive
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Handle changes in policies or renewals
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Interested candidates should possess relevant qualifications.
How to Apply
Interested and qualified candidates should send their applications and CV’s to: email@example.com or firstname.lastname@example.org
- Candidates are advised not to call on phone.
- Only qualified candidates Will be contacted after CV review
Application Deadline 28th February, 2017.