Job Title: Marketing Executive
Location: Lagos
Job Description

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Handle changes in policies or renewals
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.

Qualification

  • Interested candidates should possess relevant qualifications.

How to Apply
Interested and qualified candidates should send their applications and CV’s to: sshotelsandsuites105@gmail.com or reservations@sshotelsandsuites.com

Note

  • Candidates are advised not to call on phone.
  • Only qualified candidates Will be contacted after CV review

Application Deadline  28th February, 2017.

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