Dida.com.ng is the largest online consignment store in the Nigeria. With over 1,500,000 unique items available from our inventory, we offer the largest selection of pre-owned baby, kids, maternity, women’s and men’s apparel and accessories. We are recruiting to fill the position below:

https://www.jobsfornaija.com
https://www.jobsfornaija.com

Job Title: Customer Support Representative
Location:
Lagos
Job Description

  • We are looking for a customer support representative, who will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

Responsibilities

  • Manage large amounts of incoming calls
  • Generate and convert sales leads
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers


How to Apply

Interested candidates should forward their Curriculum Vitae and cover letters to: support@dida.com.ng

Application Deadline: 7th April, 2017.

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