Dida.com.ng is the largest online consignment store in the Nigeria. With over 1,500,000 unique items available from our inventory, we offer the largest selection of pre-owned baby, kids, maternity, women’s and men’s apparel and accessories. We are recruiting to fill the position below:
Job Title: Customer Support Representative
- We are looking for a customer support representative, who will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
- Manage large amounts of incoming calls
- Generate and convert sales leads
- Meet personal/customer service team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
How to Apply
Interested candidates should forward their Curriculum Vitae and cover letters to: firstname.lastname@example.org
Application Deadline: 7th April, 2017.