The LoveStruck™ Company is a Luxury and Celebrations brand dealing in Cakes, Health Foods, Gifting, Events Management and Honeymoon Optimization Services.
We are key players in Nigeria’s Food Industry, replete with a 33 – year history of providing high quality bakes & confectionery services in Nigeria and an off-shoot of Palpha Catering & Confectionery services.

Job Title: Customer Service Officer
Reports To: Operations Manager
Probation: 90 Days
Remuneration: 600,000 Naira Annually (64% Based on Performance) + Accommodation
Work Hours: This position mandates Office presence from 8am to 6pm on Mondays to Saturdays (including all Public Holidays)
Job Location: Festac Town, Lagos. If unable to live in Staff Accommodation then Candidate must have residence in Festac Town, Lagos, Nigeria.
Job Purpose:

  • This role is strategic in nature as the role holder drives sales and therefore the revenue of the Bakery. It is the key point of contact between LoveStruck Bakery and its customers and is in charge of ensuring revenue target achievement through engaging new and maintaining old customers therefore, closing sales.

Job Responsibility:

  • Generate leads, follow-up on existing leads and close sales deals
  • Maintain relationships with customers by providing support, information, and guidance
  • Research and analyze new opportunities
  • Maintain accurate sales records
  • Report periodically on sales performance against target
  • Maintain accurate customer database
  • Recommend profit maximization and service improvement initiatives
  • Attend trade exhibitions, conferences, trainings and meetings
  • Social Media engagement and Internet mapping

Qualification

  • Bachelors’ Degree or Higher National Diploma (HND). Candidate should be a graduate in Sales Management, Marketing or Customer Relationship Management. Ideal candidate must be able to read, write, speak clearly, infer and be good at Microsoft Office and Adobe Acrobat.

Special Certifications/Licenses Required: None
Experience: 2 Years’ experience in a customer-facing role.
Critical Skills: 

  • Initiative, commercial awareness, numeracy, multi-tasking, IT literacy, patience, humility, presentation, willingness to learn and work hard under a lot of pressure, organizational/scheduling and time management skills.

Environmental Issues Involved:

  • May experience high temperatures as job is sometimes outdoors

Personal Attributes:

  • Extrovert and sociable with an ability to forge and manage new relationships daily

Job Title: Operations Officer
Reports To: Operations Manager
Probation: 90 Days
Remuneration: 240,000 Naira Annually (Plus Accommodation)
Work Hours: This position mandates Office presence from 8am to 6pm on Mondays to Saturdays (including all Public Holidays)
Job Location: Festac Town, Lagos. If unable to live in Staff Accommodation then Candidate must have residence in Festac Town, Lagos, Nigeria.
Job Purpose: 

  • This job is intellectual, yet physical in nature. The role-holder ensures optimization of time, resources and business processes, therefore ensuring the physical and operational well-being of the Bakery. It is the key point of contact between LoveStruck Bakery and its service providers and is in charge of managing administration and process operations.

Job Responsibility:

  • Research, negotiate and effectively choose vendors
  • Maintain accurate vendor & supplier database
  • Maintain relationships with vendors and suppliers through excellent benefits negotiation
  • Improve administrative and operational processes
  • Recommend profit maximization and process improvement initiatives
  • Despatch and handle all product deliveries
  • Monitor entry and exit activities to the Office
  • Respond to phone calls, walk-in enquiries and social media (in the absence of Customer Service Officer).

Level of Education Required: 

  • Ordinary National Diploma (OND). Candidate should have educational background in Business Administration or Office Management. Ideal candidate must be able to read, write, speak clearly, infer and have computer/software manipulation knowledge.

Special Certifications/Licenses Required: None
How many years of experience should the person have: 2 Years in an administrative role.
Critical Skills:

  • Initiative, industry-specific research, benefits negotiation, multi-tasking, book keeping, humility, willingness to work hard under a lot of pressure, time management, organization, Microsoft Office, Adobe Acrobat, and Corel Draw skills.

Environmental Issues Involved:

  • May experience high temperatures as job is sometimes, outdoors.

Personal Attributes:

  • Introvert and humane with an ability to manage relationships daily.

Job Title: Production Officer
Reports To: Production Manager
Probation: 90 Days
Remuneration: 600,000 Naira Annually + Accommodation
Work Hours: 8am – 6pm, Mondays to Saturdays including all Public Holidays
Job Location: This position mandates Office presence from 8am to 6pm on Mondays to Saturdays. If unable to live in Staff Accommodation then Candidate must have residence in Festac Town, Lagos, Nigeria.
Job Purpose:

  • This job is artistic and physical in nature. This position is in charge of supervising and scheduling departmental tasks to produce a variety of confectionery including decorating and packaging them. These confectioneries are Cakes, Small Chops, Snacks, Cookies, Chin-Chin, Chocolate Candies, Cake Pops, Croissants, Bread etc. The Production Officer will also be charged with supervising and training interns in the Production department.

Job Responsibility:

  • Measuring, Mixing, Dough/Batter formation, temperature-regulated baking and decoration of all baked products.
  • Follow daily production schedule and interpret the LoveStruck recipe while maintaining strict production deadlines and codes.
  • Managing production schedules while incorporating daily last minute work-flow details
  • Leading a close-knit team of Production Assistants, while requiring little or no supervision
  • Contribute in conducting food and production research relevant to our market segment
  • Multi-task on a wide range of production and bakery developmental activities.
  • Perform the lead role in creating and improving various baked goods and their original recipes
  • Operate and supervise digital and manual production machinery/equipment.

Level of Education Required:

  • Bachelors’ Degree or Higher National Diploma (HND). Candidate should be a graduate in Culinary/Fine Art, Food Technology or Nutritional Sciences. Ideal candidate must be able to read, write, speak clearly and creatively design.

Special Certifications/Licenses Required:

  • Culinary school or Baking certificate from any food/hospitality institute; or ability to demonstrate adequate, practical knowledge of producing and decorating amazing confectionery.

How many years of experience should the person have: 5 Years
Critical Skills:

  • Fine Art & Creativity, Sugar-Sculpting, Edible Crafting, Cake Architecture, Stenciling, Hand-Painting, Baking, Decorating & Dessert frosting techniques, Leadership initiative, Research, Multi-tasking, Resilience, Patience, Willingness to work hard under a lot of pressure, and Time management skills.

Environmental Issues Involved: May experience extended work hours/nocturnal work times.
Personal Attributes: An engineering mind, trend awareness, meticulous, interest working with colours, art-savvy and passionate about advocating brands through beautiful art.

Best advice for jobseekers looking to join LoveStruck:
“We understand how tough the job market is but honesty always wins over making up things. The best thing you can do when applying for a job is to be honest and straightforward about your results and what you’ve actually been able to deliver. All the grammar in the world won’t help you if you can’t show that you know how to get things done. Don’t overhype yourself. Use facts and figures to demonstrate impact and the value you can bring to our team. If you were in a junior role and weren’t in charge of major projects then use other aspects of your resume and CV to show that you know how to get things done.”

How To Apply:
Candidates should send an email to tracy@lovestruck.ng and use the Job Title of interest as the title for their email.

Application Deadline is 15th June 2017

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