Customer Experience & Education Officer Job at Workforce Group- jobsfornaija
Customer Experience & Education Officer Job at Workforce Group- jobsfornaija

Jobs at the Workplace Centre Limited for Guest Relationship Officers

The Workplace Centre Limited is a World Class Skills Development and HR/ICT Consulting Services organisation that adds significant value to our clients and society.
We are recruiting to fill the position below:


Job Title: Guest Relationship Officer
Location: Lagos
Job Descriptions

Primary Objective of the Position:

  • To act as a liaison between guests, hotel departments and management in order to provide efficient, prompt, courteous, trouble free and proactive service; hence maximise guest satisfaction and return potential.
  • The incumbent is fluent in all Front Office operations, technology and systems.
  • All work will be in line with the hotel’s guidelines and business plan, the departmental business plan, and corporate guidelines and service concepts.
  • To increase customer satisfaction by providing personalised and courteous services.

Provide Personalized Service to Guests:

  • Checks the daily arrival and departure list and identifies VIP guests
  • Checks Trace report on a daily basis
  • Ensure that VIP Gifting is suitable and new gifting is implemented on regular basis
  • Prepares VIP arrivals, checks for their arrival times and checks the rooms Before they arrive
  • Welcomes customers and VIP guests to the hotel
  • Keeps self updated on all local events, sights, restaurants, activities etc. , in order to provide customers with updated information, and assistance
  • Arranges special services requested by guests
  • Arranges fulfilment of customer services by coordinating with concierge/drivers/porters and cooperating with Housekeeping, Reservations, Room Service, Reception and Restaurant.
  • Informs Front Office staff regarding spelling of guests name, address and other information personalizing the guest’s experience at the hotel
  • Maintains updated database of regular guests and VIP guests (Profiling Guests)
  • Maximizes customer satisfaction and utilization of the hotel facilities by promoting hotel restaurant and other services to customers
  • Updates self on Hotel’s room availability
  • Ensures that group check ins run smoothly and efficiently

How to Apply
Interested and qualified candidates should send their CV’s to: using “Guest Relationship Officer” as subject of the mail.


Application Deadline: 21st July, 2017.


Please enter your comment!
Please enter your name here