Recruitment at Danish Refugee Council (DRC)
Recruitment at Danish Refugee Council (DRC)

New jobs at Danish Refugee Council- Borno

Danish Refugee Council (DRC) is a Danish international non-governmental organisation, which promotes and supports durable solutions to the problems faced by refugees and internally displaced people all over the world. DRC is present in more than 30 conflict territories around the world assisting displaced people with shelter, food, income generating activities, and wide range of other assistance. It is of utmost importance for DRC to work in compliance with the DRC Accountability and Quality Management system and national legislations. Smooth, reliable and effective operational systems are preconditions for DRC to maintain its position as a trustworthy and reliable partner for our donors and an accountable organisation towards our beneficiaries.

We are recruiting to fill the position below:

Job Title: I.T Assistant (National Contract Only) 

Job Summary

  • IT assistants are responsible for the installation, operation, and maintenance of computer systems and other technologies, such as communication systems.
  • An IT assistant’s duties include configuring hardware and software, setting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users.
  • Assistants may work at a help desk, answering calls and e-mails regarding the computer network or communication systems.
  • They may also be responsible for writing reports, tracking inventory, evaluating new technologies.

Key Requirements

  • National Diploma in Information Technology, Computer Systems, or a related field


  • 1-2 years of experience in similar positions
  • Excellent computer skills.
  • Fluency in written and spoken English.
  • Must have strong reporting and communication skills


  • Flexible & willing to work in a remote setting & to travel to other field locations.
  • Ability to work under pressure to deadlines and stress.
  • Ability to work independently on his or her own initiative with problems solving skills
  • Strong team and interpersonal skills


  • Availability: ASAP
  • Salary and conditions: In accordance with Danish Refugee Council’s Terms of Employment;
  • The income will be subject to statutory deductions as per applicable Nigeria laws. The employee is responsible for the tax returns.

Application Closing Date
2nd October, 2017.



  • Only short-listed applicants will be invited for written test and oral interview.
  • The position is for NIGERIAN NATIONALS ONLY.


Job Title: Outreach Officer (National Contract Only)

The position

  • The Outreach Officer is to assist in the implementation of the Food Security and other Outreach activities under the direction of Food Security Manager, in collaboration with other actors.
  • Employees under the responsibility of the position: Outreach workers (casual labour)

Key Tasks/Deliverables 
Under the supervision of the Food Security Manager, the holder of this position shall perform the following specific tasks:

  • Assist during the process of the food distributions, particularly in the Blanket Supplementary Feeding Programmes and associated nutrition activities.
  • Coordinate the mobilizing of communities for the realization of all project / programme activities.
  • Disseminate and share information with Persons of Concern on their rights and access to services.
  • Assist in mobilizing the IDP and Host community to facilitate awareness of DRC Programmes, with other partner organizations.
  • Disseminate information about services available to IDPs and affected host communities during DRC Food Security activities (and other emergency programme activities where appropriate).
  • Keep and maintain all DRC community interrelation data and records, observing strict confidentiality protocols.
  • Establish a good working relationship with all humanitarian actors, community leaders and IDPs in the IDP settlements and host communities to encourage participation in, support for and a better understanding of the programme activities.
  • Coordinate the process of identifying key community stakeholders (e.g. religious leaders, influential women).
  • Coordinate and conduct community entry and exit meetings in the intervention areas.
  • Coordinate the identification of the strengths and weaknesses of village committees and propose appropriate solutions.
  • Seek and provide feedback on screening implementation schedule and actively plan as appropriate to enhance coverage and maximize impact.
  • Elicit community involvement in case findings, referrals, encouraging attendance and minimizing defaulters. Follow up issues related to low attendance rate, defaulters and underlying problems, and propose solutions.
  • Coordinate the community committee activities in collaboration with the Protection team in relation to nutritional, food distribution or other activities.
  • Coordinate the PDMs and household surveys in intervention areas.
  • Supervise the activities of Outreach Workers.
  • Support the Complaints Handling Mechanism, Feedback Mechanism and contribute to overall accountability of DRC to affected persons.

Required Experience/Capacity

  • Higher Diploma (minimum qualification)
  • One year work experience with non-governmental organizations (NGOs) and/or displaced population is a very strong asset.
  • Strong interpersonal skills and demonstrated ability to establish effective working relations with staff, beneficiaries, duty bearers and other stakeholders.
  • Strong interpersonal skills and demonstrated ability to establish effective working relations with staff, beneficiaries, duty bearers and other stakeholders.
  • Ability to work independently and as part of a team to achieve results.
  • Excellent communication skills and organizational skills.
  • Strong ability to work in a variety of environments and in remote locations without communication or amenities.
  • Remains productive when under pressure with ability to prioritise effectively, and respects and adheres to deadlines.
  • Fluency in English (spoken and written) is required and other local languages (Hausa, Kanuri, Marghi, Higgi).
  • Knowledge of Microsoft Word, Excel and Email application software languages.


  • Availability: 1 October 2017
  • Salary and conditions: In accordance with Danish Refugee Council’s Terms of Employment; for national staff in Nigeria
  • The income will be subject to statutory deductions as per applicable Nigeria laws. The employee is responsible for the tax returns.

Application Closing Date
29th September, 2017.




Job Title: RRM/Emergency Manager- Adamawa State

Employment Category: A14
Locations: 70% Mubi (Adamawa), 30% Maiduguri (Borno)
Reporting to: Emergency Coordinator (EC)
Direct Reports: Senior Emergency Officers (3) Unit/department: Emergency (Programme)
Authorization Level:  N/A

Overall Purpose of the Role

  • DRC is looking for a driven, pro-active and innovative programme manager who can take on responsibility for a broad range of interesting emergency and stabilisation programmes.
  • This role will be crucial in the delivery of DRC’s integrated packages of RRM and emergency programming, engaging actively with and managing cross-sectorial activities with the DRC Food Security, Shelter, WASH and NFI / Distributions teams.
  • The duty station will be primarily Mubi (Adamawa State), where the RRM/Emergency Manager will supervise and coordinate a range of activities across rapid emergency response to first and second line emergency response, through towards stabilisation and recovery. Some travel and management roles in Maiduguri (Borno State) is foreseen.
  • The role includes assessment (MSA, RNA) and response teams, in close linkage with the Protection and M&E Unit, under the overall leadership of the Emergency Coordinator.
  • The position will have a key role in the field-level management of cross-sector teams, and establishing local networks to ensure information about humanitarian needs is shared in an effective, timely and protection-sensitive manner.
  • The RRM/Emergency Manager will be responsible to ensure effective data collection, community engagement, production of reports and data from assessments and effective communication on the results to enable rapid responses to urgent and ongoing humanitarian crises across broad geographic areas.
  • The RRM/Emergency Manager will also be key in ensuring a close link to the Safety Unit to discuss new locations and ensure appropriate measures are taken for access and safety on assessment and response missions.

Multi-sectorial/Rapid Needs Assessments:

  • Monitor the humanitarian situation in the areas of operation and contribute to the prioritization of areas of intervention;
  • Compile, review and disseminate multi-sectorial assessment reports internally and externally;
  • Present summary results of multi-sectorial assessments during external coordination meetings as requested by the EC;
  • Supervise the MSA team remotely and in the field, depending on security situation and needs;
  • Oversee development and correct implementation of tools and methodologies for assessments, both for internal DRC use and externally to assist other partners in consolidating RRM coordination;
  • Suggest improvements to the tools and methodologies depending on context and field-testing.

Rapid Response:

  • Ensure effective community engagement and safety analysis for responses according to needs identified in MSA (distribution of emergency shelter and NFI and/or RRM package; other emergency distributions in support of other emergency programmes) while linking with other sectors in DRC (protection, AVR/MRE, WASH, food security, livelihoods and recovery);
  • Ensure appropriate selection of beneficiaries agreed upon by the communities and preparation of the distribution with the communities (distribution date, distribution points, ensuring safety, protection and vulnerability factors are taken into account, with full monitoring by M&E teams);
  • Plan and carry out safe, accountable distributions of NFI kits (household kits, shelter kits, other as needs identified)
  • Advocate, liaise and coordinate with other actors (including other DRC teams) for responses in other sectors including food security, WASH, health etc.
  • Ensure prepositioned stocks of NFIs and other emergency items and supplies in Maiduguri, Ngala, and other project locations, through effective budget management, linkages with logistics and coordination with other organisations.


  • Attend RRM Coordination meetings with other actors and ensure coordination of joint/one-agency assessments and responses;
  • Attend any other meetings and working groups as relevant, such as Shelter-NFI-CCCM;
  • Support field staff to develop contacts and coordinate closely with stakeholders including local authorities, security actors, community representatives and CBOs where relevant to establish supportive networks and channels of communication.

Safety, Access and Logistics:

  • Work closely with the Safety Unit to share local contacts, to ensure appropriate security plans for field missions are in place, and to discuss support needs for new areas of intervention;
  • Develop contact networks in area of operation for coordination on alerts, assessments and responses;
  • Participate in Access/CivMil meetings as required by EC;
  • Contribute to Access and Safety SOPs;
  • Ensure logistics are regularly appraised of the needs and logistical requirements for field missions for RRM teams, and work closely with logistics and procurement colleagues to support timely and safe delivery of RRM assessments and interventions.

Monitoring, Accountability and Reporting:

  • Make recommendations to the EC on improvement of response relevance, efficiency, appropriateness, timeliness and accountability
  • Oversee the implementation of recommendations in order to ensure continuous improvement of interventions;
  • Ensure correct application of accountability, protection and age, gender and diversity-related protocols during assessments and implementation of activities through training and updating of protocols and methodologies;
  • Maintain close links with M&E and Protection Units for the assessments and responses;
  • Include the participation of beneficiaries and communities, particularly those most vulnerable or at-risk, in all stages of the project cycle where appropriate.

General Management:

  • Line manage national staff, conducting performance reviews, setting objectives and ensuring expected performance criteria are met;
  • Adapt the team structure according to needs, resources and capacities if required, with support of EC;
  • Ensure high quality project implementation in accordance with donor and DRC regulations as well as in line with agreed log frames/indicators, budgets, procurement plans, and work plans;
  • Develop job descriptions and recruit qualified staff (national);
  • Represent NFI/Shelter/RRM in project kick-off, close-out and review meetings according to requirements. Ensure documentation and follow up of action points in a timely manner;
  • Ensure that all activities are included in project M&E plans and supervise the implementation. Ensure key lessons learned are incorporated in new protection project proposals.

The responsibilities listed in the Job Description are not exhaustive and may be readjusted according to operational needs but will remain in line with the overall purpose of the role.

Experience and Technical Competencies (include years of experience) 
Education (include certificates, licenses, etc.):

  • A University level Degree in relevant subject or technical qualification in relevant sector


  • Minimum 5 years of working experience in a humanitarian context and experience in complex emergencies and high-security environments
  • Experience of access management in a high-security context, demonstrated ability to liaise with a variety of stakeholders in a professional and adaptive manner, including security actors and local authorities
  • Solid experience in staff management in a cross-cultural environment required
  • Strong experience in conducting large scale distributions in remote locations with limited humanitarian presence
  • Proven ability to build external relationships with diplomacy, tact and professionalism in a complex and demanding environment.
  • Proficiency in common computer packages and financial software i.e. Word, Excel, Power point etc.
  • Must show ability to work in an isolated and challenging environment.
  • Strong reporting, report-writing and assessment skills.


  • Previous experience in RRM implementation in similar contexts
  • Knowledge of local languages and culture
  • Strong understanding of Nigerian context and local dynamics as well as conflict sensitivity and protection concerns

Languages (indicate fluency level):

  • Fluency in written and spoken English
  • Desirable: Knowledge of local languages in NE Nigeria (Hausa, Kanuri, Fulani)

Key stakeholders (internal and external):

  • Emergency Coordinator
  • Safety Advisor
  • Procurement and Logistics
  • Protection Coordinator
  • M&E Manager


  • Other actors present within DRC’s area/sectors of intervention
  • Local authorities and security actors at Maiduguri and field level
  • Communities of concern

Application Closing Date
5th October, 2017.




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