Waiter Latest Opening at Lilygate Hotel

Lilygate Hotel located in the heart of Lekki Phase 1 is a new luxurious four star hotel with 74 rooms including 6 suites and a full range of facilities.

We are recruiting to fill the position below:

Job Title: Waiter

Location: Lagos
Reports to: Restaurant Manager / Supervisor

Position Summary

  • Ensure that all guests are served to the hotels standard in the Restaurant / Bar / Lounge areas.
  • Display highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas.
  • Takes orders for, serves (where applicable, prepares) food and beverages to guests as per the hotels standards in a friendly, timely and efficient manner.

Duties and Responsibilities

  • Greets guests and presents them with the menu.
  • Informs guests about the special items for the day and menu changes if any.
  • Suggest food and beverages to the guest and also try to upsell.
  • Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system (MICROS).
  • Obtaining revenues, issuing receipts, accepting payments, returning the change.
  • Performing basic cleaning tasks as needed or directed by supervisor.
  • Filling in for absent staff as needed
  • Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc., without egg etc.
  • Communicate to the guest and provide assistance with their queries.
  • Co – ordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
  • Serve food and beverage to the guest as per the course of order.
  • Observes guests and ensure their satisfaction with the food and service.
  • Promptly respond to guest with any additional request.
  • Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
  • Prepare mixed drinks for service to your customers table.
  • Properly open and pour wine at the tableside.
  • Adhere to grooming and appearance standards consistently.
  • Understands and can communicate products and services available at the resort.
  • Must have some familiarity with basic cooking skills.
  • Assist buspersons with stocking and maintain the restaurant par stock levels and side station.
  • Help other areas of the restaurant such as answering telephones and completing financial transactions.
  • Print closing report and drop the cash with the front office / accounts department.
  • Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
  • Close the shift on the POS terminal.

Requirements/Education

  • High School Diploma or equivalent preferred.

Experience/Skill:

  • Previous serving experience required.
  • Excellent oral communication skills required.
  • Positive interpersonal skills required.
  • Can handle local language and English.

Application Closing Date
26th January, 2018.

How to Apply
Interested and qualified candidates should forward their Applications and CV’s to: kehinde.badmus@lilygatelagos.com

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