Customer Service/Front Desk Officer Job at a Telecommunications Company

Nicole Sinclair Consulting – Our client in the telecoms industry, is recruiting to fill the position below:

Job Title: Customer Service/Front Desk Officer

Location: Lagos

Summary

  • We require a customer service/front office officer to interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

Responsibilities

  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing   information
  • Perform customer verifications
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers’ accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments, and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Manage administration
  • Communicate and coordinate with internal departments

Competency/Skill/Requirements

  • At least a B.Sc in Marketing or other related field.
  • 3-5+ years c, preferably from  customer service field.
  • Experience from the IT   industry will be an added advnateg
  • Knowledge of IT and telecoms industry an added advantage
  • Good personal presentation and professionalism
  • Good organization and prioritization skills
  • Strong administrative skills
  • Good verbal and written communication skills
  • Confident presentation skills
  • Strong interpersonal skills
  • Ability to work under pressure and to strong targets
  • The ability to manage own workload
  • Ability to use initiative to work alone.

Application Closing Date 
Not Specified.

Method of Application 

Interested and qualified candidates should:
Click here to apply online