Prepclass Nigeria Limited Internship Recruitment
www.jobsfornaija.com

Customer Service Travel Advisor Job at a Top Hotel, Flight Booking and Travel Portal

CornerStone Staffing – Our client, a top hotel booking, flight booking and travel portal, is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Travel Advisor

Location: Lagos

Job Description
Your job as a Travel Advisor is to:

  • Give customers the best options in hotel and flight bookings
  • Give travel information
  • Increase our sales via varied communication channels

Responsibilities

  • Respond to customer questions in a timely manner either via phone, email and chat
  • Attract potential customers by answering questions/suggesting information about our products and services
  • Include a sale speech in every interaction with customer and contact proactively customers to increase bookings
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Challenge and influence hotel to improve service level and operational standards
  • Build and maintain strong working relationships with hotel’s staff
  • Completion of service reports by collecting and reporting on call log information
  • Managing daily targets and tracking progress with tool such as Excel, Google Spreadsheet and various ticketing systems
  • Building and leading cross-functional teams-able to anticipate and deliver solutions to client issues

Knowledge, Skills, and Experience

  • Minimum B.Sc /HND required in any field.
  • At least 3 to 5 years of Call Centre and/or Telemarketing/ Telesales experience
  • A proven track record of working in a customer service environment is required
  • Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
  • Eloquent and customer-oriented, with experience in cold calling
  • Effective communication and interpersonal skills (both written and verbal)
  • Highly persuasive and comfortable with handling customer’s objections
  • Thrive in a fast-paced environment to consistently meet or exceed sales targets

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online