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Customer Service Executive Job at a Financial / Services Oriented Company

Customer Service Executive Job at a Financial / Services Oriented Company

Pruvia Integrated Limited – Our client, a Financial / services Oriented Company, needs qualified candidates to fill the role below:

Job Title: Customer Service Executive

Location: Lagos

Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.

Requirements

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High School Degree

Application Closing Date
31st July, 2018.

Method of Application
Interested and qualified candidates should send their CV’s/Resume to: pruvia.careers@gmail.com with their valid addresses and contact numbers included. The subject of your application should be the Job Title.

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