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Franchise Manager Position at House of Tara International

House of Tara International – We are House of Tara, the largest brand in the beauty and cosmetics industry out of Africa. We currently have 24 branches across Nigeria with sales presence in Ghana, Tanzania, Kenya & South Africa. Our company takes pride in not just beauty consultation, but in empowering women, creating self-awareness and enhancing self-esteem.

We seek suitable and qualified persons to fill the position below:

Job Title: Franchise Manager

Location: Lagos

Role Description

  • Cultivate new franchise stores.
  • Inspect location of potential franchisee stores for suitability of HOT operations.
  • Conduct background checks of potential franchisees.
  • Oversee setup of franchise stores and ensure House of Tara standards are met.
  • Manage product order process and ensure monthly stock reorder limit is achieved.
  • Work with the marketing team to ensure brand visibility in all franchise events and communications.
  • Manage the relationship between HOT and franchisees, ensuring timely resolution of issues.
  • Visit all franchise stores according to set schedule, ensuring compliance to store standards, stock management.
  • Ensure that all franchise stores submit accurate compliance data as required.
  • Provide support on any operational issues.
  • Ensure the level of customer service/experience given by franchise stores is in line with the brand culture and company policy.
  • Identify training needs and conduct training per the identified gaps
  • Replicate and maintain House of Tara standards across the franchises
  • All other tasks as assigned.

Qualification, Experience

  • Graduate Degree
  • Minimum of 3 years’ cognate experience in a similar industry or role.
  • Experience setting up and managing multi-site stores.
  • A demonstrable skill of translating vision/broad strategies into specific targets and tasks.

Desired Skills:

  • Sound business Acumen
  • Sales management
  • People management
  • Customer experience management

Competencies & Behavioral Indicators
Communication – Level 3:

  • Takes others’ perspectives into account when negotiating or presenting arguments ( presents benefits from all perspectives).

Planning and Execution – Level 3:

  • Prepare and manage complex project plans, evaluating results and making appropriate adjustments.

Customer Service – Level 3:

  • Provides information and/or assistance beyond the needs expressed or expected by the customer

Collaboration – Level 3:

  • Gains support from key leaders and staff within the organization to ensure support for work objectives and team initiatives

Courage – Level:

  • Speaks up when in disagreement with management, customers, or others in power, but disagrees tactfully, stating own view clearly and confidently, even in a conflict

Ownership – Level 4:

  • Reviews, challenges, and adjusts performance levels to ensure quality outcomes are delivered in a timely manner.

Influence – Level 3:

  • Persuades others by drawing from experience and presenting multiple arguments in order to support a position.

Reporting:

  • Role reports directly to Director of Operations.
  • Role owner will directly supervise a team.

Application Closing Date
30th June, 2018.

Method of Application
Interested and qualified candidates should send their CV’s to: talent@houseoftara.com using “Franchise Manager 001618” as subject of the email.