Customer Retention Officer Job at Micro Leasing Limited

Micro Leasing Limited is a micro level leasing and consumer finance company. We specialize in delivering high quality, professional and timely service to our customers.

We are recruiting to fill the position below:

Job Title: Customer Retention Officer

Location: Lagos

Job Description

  • Develop new strategies for customer retention activities.
  • Respond to customer queries and address service complaints in a timely manner.
  • Work with Sales Manager in implementing sales promotion activities.
  • Track contracts that are soon to be expired and contact customers for renewals.
  • Develop product presentations and demonstrations to customers.
  • Analyze customer feedbacks and develop new techniques to ensure customer retention.
  • Provide excellent customer services and ensure customer satisfaction.
  • Build positive working relationships with customers for repeat businesses.
  • Explain to customers about new products and benefits.
  • Make sales calls to existing and new customers for business growth.
  • Perform customer negotiations and reach a fair conclusion from both business and customer perspectives.

Requirements

  • Min Qualification: B.Sc/HND qualification
  • Minimum of 2 – 3 years experience.

Application Closing Date
5th July, 2018.

How to Apply

Interested and qualified candidates should send their Resumes/CV’s to: hr@microleasingltd.com