Latest Administrative Jobs at Old Mutual Nigeria

Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients’ circumstances.

We are recruiting to fill the position below:

Job Title: Front Desk / Customer Service Officer

Ref: 1102/NIGE/EU/Front Desk / Customer Service Officer/Nigeria/290618
Location: Nigeria
Contract: Permanent
Available: ASAP
Category: Insurance
Offer: Market Related

Key Focus

  • This role is individually accountable for assisting a variety of clients telephonically, electronically or face to face, in accordance with business, process and compliance rules.

Description

  • Provides telephonic and face-to-face service to Customers and intermediaries at the front office.
  • Delivers on daily production standards and adheres to service and quality standards.
  • Assists Customers and visitors at the front office with their enquiries / queries.

Key Result Areas
Personal Effectiveness:

  • Accountable for service delivery through own efforts.
  • Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
  • Makes increased contributions by broadening individual skills.
  • Collaborates effectively with others to achieve client servicing results at the front office
  • Accepts and lives the company values.

Relationship Building:

  • Maintains relationships with relevant departments.
  • Builds and maintains good relationships with Customers and Visitors at the front office.
  • Manages Customer relationships in person or telephonically.
  • Handles Customer complaints efficiently at the front office and escalates to the relevant resolver group if not resolved within agreed timelines.

Quality Assurance:

  • Performs quality checks on own work.
  • Adheres to service and quality standards
  • Adheres to business, process and compliance rules.
  • Captures correctly customer enquiries, requests and complaints on the relevant spreadsheets.

Client Service Delivery:

  • Provides telephonic and face-to-face service to customers and intermediaries.
  • Delivers on daily production standards.
  • Informs clients of requirements and procedures for their claims, part-withdrawals or surrender process.
  • Assists to guide Customers on the process required for claims, new business and refunds.
  • Performs general office administration such as booking for meetings, calls and also follow-up on outstanding customer request / enquiry.
  • Refers Customer surrender / cancellation requests to the retention team.
  • Refers Customer requests to the Client Service Consultant in the Branch.

Compliance:

  • Adheres to business, process and compliance rules.

Minimum Requirements
Experience & Skills:

  • Bachelor’s degree (as a minimum).
  • Minimum 1 year work experience.
  • I.T proficiency (good knowledge of MS packages )
  • Very good communication skills (verbal and written)
  • Must have a passion for Customer service
  • Great interpersonal skills
  • Knowledge of Administrative functions.

Application Closing Date
13th July, 2018.

Method of Application 

Interested and qualified candidates should:
Click here to apply online

 

 

 

 

Job Title: Executive Personal Assistant

Ref: 1100/NIGE/EU/Executive Personal Assistant/Nigeria/280618
Location: Nigeria
Start Date: 2018-06-28
Contract: Permanent
Available: ASAP
Category: Insurance
Offer: Market Related

Key Focus
In general accountable for the PA support to the Managing Director. Accountable for all responsibilities of the secretary and PA as well as the following:

  • The management of one or more staff members, the co-ordination of other PA’s deliveries in the Business unit, strong focus on dealing with escalated queries from clients, customers and other stakeholders (with potential for brand damage).
  • The resolution of escalations without the involvement of the senior manager, strong understanding of the business unit and associated OML structure, acts as an ambassador for the Business Unit, advanced skills in minute taking and developing non-standard reports, minutes presentations and correspondence, high level of ownership and independence (able to run the office in the absence of the senior manager for long periods of time), completing tasks of a personal nature on behalf of the senior manager and high level of contact with external parties, stakeholders and clients / customers (Company CEOs, Executives etc.);

Minimum Requirements
Qualifications and Experience:

  • First Degree
  • 3-5 years’ experience in a similar position.
  • Excellent interpersonal skills
  • Strong knowledge of MS Office suite
  • Excellent written communication skills

Competencies:

  • Decision Making
  • Gaining Commitment
  • Initiating Action
  • Ownership
  • Building Relationships
  • Planning & Organizing
  • Technical knowledge

Job Specification
Descriptor:

  • Manages queries on behalf of manager and performs delegated tasks.
  • Ensures the managing director is equipped with necessary documentation to proceed with meetings.
  • Manages diaries.
  • Provides department with support in relation to arranging functions – venue bookings and  making travel arrangements when necessary
  • Responsible for office infrastructure e.g. office equipment and ordering of stationery.
  • Maintains confidentiality of information
  • Could be accountable for the management of a budget or significant spending on a budget.
  • Accountable for service delivery through own efforts.
  • Individually accountable for managing own time tasks and output quality, makes increased contributions by broadening individual skills.
  • Collaborates effectively with others to achieve personal results.
  • Accepts and lives the company values.
  • Maintains professional internal and external relationships at management level.
  • Builds and maintains relationships with suppliers and venue coordinators.
  • High level of contact with external parties, stakeholders and clients / customers (Company CEOs, Executives etc.).

Key Result Areas
Administration & Support:

  • Performs secretarial duties for an executive or senior employee.
  • Accountable for completing task of a personal nature on behalf of the senior manager.
  • Manages queries on behalf of manager and performs delegated tasks.
  • Ensures senior is equipped with necessary documentation to proceed with meetings.
  • Manages diaries.
  • Provides department with support in relation to arranging functions, venue bookings, making travel arrangements when necessary
  • Responsible for office infrastructure, e.g. office equipment and ordering of stationery.
  • Maintains confidentiality of information
  • Could be accountable for the management of a budget or significant spending on a budget.

Personal Effectiveness:

  • Accountable for service delivery through own efforts.
  • Individually accountable for managing own time, tasks and output quality for  periods of 1 day to a maximum of 3 months
  • Makes increased contributions by broadening individual skills.
  • Collaborates effectively with others to achieve personal results.
  • Accepts and lives the company values.

Relationship Building:

  • Maintains professional internal and external relationships, at management level.
  • Builds and maintains relationships with suppliers and venue coordinators.
  • High level of contact with external parties, stakeholders and clients / customers (Company CEOs, Executives etc.).

Application Closing Date
12th July, 2018.

Method of Application 

Interested and qualified candidates should:
Click here to apply online

 

 

 

 

Job Title: Policy Retention Assistant

REF: 1101/NIGE/EU/POLICY RETENTION ASSISTANT/Nigeria/290618
Location: Nigeria
Contract: Temporary / Contract
Category: Insurance

Key Focus

  • This role is individually accountable for assisting a variety of clients telephonically, electronically or face to face, in accordance with business, process and compliance rules
  • This role is accountable for all client retention efforts within the Retail Mass Market Cluster.

Description

  • Provides telephonic, electronic and face-to-face service to customers and intermediaries.
  • Make calls to Customers informing them about the status of their RMM policies and renewable policies according to the standard operating procedure.
  • Handles customer objections swiftly and appropriately ensuring maximum retention at all times.
  • Assists other team members when necessary (i.e. following up to close a renewal or sales leads).
  • Some technical knowledge required on GI and Life products together with knowledge of the processes involved.
  • Performs any other function assigned by Line Manager.

Key Result Areas
Business Retention Monitoring:

  • Where possible, create further interest in the company’s services by inviting customers to use all services and take up products offered.
  • Seek referrals from satisfied customers and direct same to the appropriate sales channel for follow-up and closing.
  • Conduct a daily review of the status of existing policies to ensure retention of customers.

Building New Retention Capabilities:

  • Reduce policy cancellations/ surrenders by proffering alternative solutions  to Customers who intend to surrender or cancel their policies.
  • Timely resolve Customer Complaints resulting from policy renewals, cancellations or surrender.
  • Contribute ideas for the improvement of standards and services.

Integration:

  • Escalate and Redirect complex and technical issues to the Unit head or team leads.

Client Retention Activities:

  • Engage with Customers on cancellation/ surrender requests to gain insight to the reasons for their request.
  • Follow-through with all failed payments by contacting customers through all the approved available communication channels.
  • Provide data feedback to all sales teams on premium collection status.
  • Provide a high level of personalized Customer service experience to all Customers.
  • Update all daily interactions  with customers on the Renewal/ RMM policy retention spreadsheet.
  • Update the Renewal / Policy retention database with changes and status of each customer.
  • Daily track policy renewals.

Stakeholder Management:

  • Relationship building – Initiates, maintains and manages relationships with third parties in relation to client retention

Reporting:

  • Provide weekly reports for policy status trends on OIPA and TIA.

Minimum Requirements

  • Bachelor’s Degree (as a minimum).
  • Minimum of 2 years in a Customer Service role.
  • Insurance industry experience.
  • Knowledge of Life Insurance & General Insurance products.
  • I.T proficiency (good knowledge of MS packages – Word, Excel, PowerPoint).
  • Very good communication skills (verbal and written).
  • Must have a passion for Sales / Customer service.
  • Very good Excel skills will be an added advantage.

Application Closing Date
13th July, 2018.

How to Apply
Interested and qualified candidates should:
Click here to apply online