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Customer Service Representative Job at Transsnet Financial

Customer Service Representative Job at Transsnet Financial

Transsnet Financial is launching game-changing fintech apps in the Nigerian market to help people transact, save and borrow money. Transsnet is a joint venture between Transsion, the manufacturers of smartphone brands used by over 30% of Africans, including Tecno, Infinix and Itel, and NetEase, one of China’s biggest internet companies.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos

Job Description

  • We are looking for action-oriented, flexible problem solvers to assist users of our products with their queries. Associates interact directly with customers via phone, email, social media and chat.
  • We are looking for team members who can manage multiple tasks at a time and work with all departments to ensure that we grow as a company and continuously improve our products for our customers.
  • This is an opportunity to join an early stage team to launch a new business. The ideal candidate thrives in a fast-paced startup environment where they are willing to roll up their sleeves to get things done.

Responsibilities

  • Assist customers with any queries they may have via calls, email, chat and/or social media
  • Represent the brand in a professional and friendly manner
  • Empathise with and prioritise customer needs, escalating issues to internal teams as appropriate
  • Demonstrate ownership in documenting and resolving customer issues.

Basic Qualifications

  • Bachelor’s degree or higher
  • 2+ years of relevant experience in a customer service role
  • Excellent oral and written communication skills
  • Understanding of financial services and smartphone apps
  • Typing speed of 45wpm or above.

Benefits
You will have the benefits of working in a startup environment as part of an international team with the opportunity to make a big impact, while being supported by the resources and network of our established parent companies.

Application Closing Date
Not Specified.

Method of Application 
Interested and qualified candidate should:
Click here to apply online

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