Current Recruitment In A Reputable Telecommunications Company

A telecommunications company, based in Lagos but with depots and outlets nationwide urgently desire to fill the vacant position below:

 

 

Job Title: Customer Care Representatives
Location: Sango Ota
Slots: 5

Job Description:

  • Educate customers on products and services, functionalities, features and competitive advantage.
  • Capture and monitor customer complaints and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately.
  • Handle all enquiries and requests of customers and ensure resolution as well as inform customers of status of their complaint, query or request and record details of contact.
  • Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.
  • Provide customer service in terms of problem tracking, troubleshooting and systems fault resolution.

Qualification/Requirements:

  • Candidates must reside around Sango Ota.
  • They must possess exceptional communication skills, a warm smile.
  • Ability to manage people and coordinate activities to achieve results is critical.
  • Preferred candidate must be an OND holder with zero to three years customer service experience.

 

 

Job Title: Activation Marketing Officers
Location: Lagos
Slots: 10

Job Description:

  • To maximize revenue and subscriber acquisition opportunities in assigned territory through channel effectiveness (wholesale & retail).
  • Ensure adequate availability of all recharge denominations in sub channel partners [CP] and retail points
  • Achieve Electronic Recharge Cards [ERC] and E-pin target in agreed ratios
  • Constantly identify opportunities for driving activation and recharge sales within territory
  • Ensure channel partners are making stock available and distributing to their network of sub-CPs and retailers
  • SIM Registration Incentive/Commission schedule computation, analysis and circulation to relevant stakeholders
  • Resolution of all queries arising from the above reports and schedules
  • Management of the SIM Registration Device Database
  • Reduction in the number of inactive/non performing devices

Qualification/Requirements:

  • Candidates must reside around Oshodi area of Lagos
  • Knowledge of Lagos streets
  • Good Interpersonal skills, excellent
  • Customer Service Orientation
  • SSCE holders only

 

 

How To Apply
Interested and qualified applicants should send only their CVs to: michael.ejeh@ringo.com.ng Job Title and Location (e.g. Customer Care Representative – Sango Otta) as subject of the mail.

 

Application Deadline 16th August, 2018.