Vacancy For Service Head In A Renowned Mobile Phone Company
A leading Mobile Phone Company based in Nigeria, is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Service Head
- Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
- Resolves service desk problems and improves current service desk methods to increase productivity and customer service
- Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
- Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
- Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work
- Service Manager Skills and Qualifications
- Previous Service Experience, Comprehensive Industry Knowledge, Management Experience, Strong Customer-Facing Skills, Strong Written and Verbal Communication, Self-Motivated, Troubleshooting, Creative Problem-Solving.
- Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
- Displays extensive working knowledge of industry standards and practices, including product details and company services offered
- Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
- Assists with or performs administrative tasks
- Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
- Minimum of 5 years experience in similar position.
- Must have hands on experience in mobile/electronics industries.
- Must be a university graduate.
How To Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline 3rd September, 2018.