Accountant at an ICT Company - Padoserve Limited
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Vacancy For Service Head In A Renowned Mobile Phone Company

A leading Mobile Phone Company based in Nigeria, is currently recruiting suitably qualified candidates to fill the position below:

 

 

Job Title: Service Head
Location
: Lagos

Responsibilities

  • Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
  • Resolves service desk problems and improves current service desk methods to increase productivity and customer service
  • Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
  • Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
  • Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work
  • Service Manager Skills and Qualifications
  • Previous Service Experience, Comprehensive Industry Knowledge, Management Experience, Strong Customer-Facing Skills, Strong Written and Verbal Communication, Self-Motivated, Troubleshooting, Creative Problem-Solving.
  • Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
  • Displays extensive working knowledge of industry standards and practices, including product details and company services offered
  • Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
  • Assists with or performs administrative tasks
  • Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations

Requirements

  • Minimum of 5 years experience in similar position.
  • Must have hands on experience in mobile/electronics industries.
  • Must be a university graduate.

How To Apply
Interested and qualified candidates should:
Click here to apply

 

Application Deadline 3rd September, 2018.