Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 49M members. We are recruiting to fill the position below: Job Title: Officer – Loss Prevention (Lead) Job Number: 19000U1I Location: Sheraton Abuja Hotel, Abuja, Nigeria VIEW ON MAP Schedule: Part-time Job Category: Loss Prevention & Security Position Type: Non-Management/Hourly Job Descriptions Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Resolve safety hazard situations. Escort unwelcome persons from the property. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all reports/documents; release information only to authorized individuals. Provide proper paperwork to employees requiring outside medical treatment. Type, proofread, and copy security reports. Assist management in training, and motivating; serve as a role model. Assign and ensure work tasks are completed on time. Conduct key control audit, monitor electronic key boxes, issue/receive master keys, radios, and beepers; ensure the safekeeping of these items. Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions and alarm systems. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Job Responsibilities Read and visually verify information in a variety of formats (e. g., small print). Visually inspect tools, equipment, or machines (e. g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Maintain awareness of undesirable persons on property premises. Perform other reasonable job duties as requested by Supervisors. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift. Move at a speed that is required to respond to work situations (e. g., run, walk, jog). How to Apply Interested and qualified candidates should: Click here to apply
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Assistant General Manager II Position at Marriott International

Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 49M members.

We are recruiting to fill the position below:

Job Title: Assistant General Manager II

Job Number: 180032E3
Location: Lagos
Schedule: Full-time
Job Category: Rooms and Guest Services Operations
Brand: Sheraton Hotels & Resorts

Job Descriptions

  • At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better.
  • We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience.
  • We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Job Summary

  • Functions as a Business Leader for the property with a ‘hands-on’ approach. The position has responsibility for all aspects of Food & Beverage and Rooms Operations including guest and employee satisfaction.
  • The Assistant General Manager assists the General Manager in leading the development and implementation of property-wide brand strategy initiatives.

Core Work Activities
Managing Food and Beverage and Rooms Operations:

  • Conducts quarterly Food & Beverage audits in accordance with SOPs to ensure the Food & Beverage budget meets targets; reviews results with the General Manager and taking corrective action as necessary.
  • Coordinates all Food & Beverage functions and communication.
  • Conducts quarterly Rooms Operations audits in accordance with SOPs to ensure the Rooms Operations budget meets targets; reviews results with the General Manager and taking corrective action as necessary.

Managing Property Operations and Department Budgets:

  • Conducts walk-through to confirm the building is well maintained and guest areas have an atmosphere that meets or exceeds expectations.
  • Motivates team to achieve operational excellence; encouraging calculated risk-taking.
  • Maintains profit margins without compromising guest or employee satisfaction.
  • Maintains the property as a safe and secure facility for guests and employees.

Managing the Guest Experience:

  • Fosters employee commitment to providing excellent service, hosts/participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
  • Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
  • Attends pre- and post-convention meetings to establish relationship with customer, understands group needs, sets and manages expectations.
  • Incorporates guest satisfaction as a component of staff/operations meetings.
  • Reviews guest satisfaction results and other data to identify areas of improvement; takes corrective action as appropriate.

Supporting the Sales and Marketing Strategy:

  • Assists in developing strategic alliances with local civic leaders, community and business organizations to further increase brand/product awareness
  • Advises brand and regional team of growth opportunities.
  • Participates in sales calls, local events and site visits with members of the sales team to acquire business.
  • Assists the General Manager in researching and analyzing new products, pricing and services of competition.

Managing and Conducting Human Resources Activities:

  • Works with the General Manager to develop a schedule that guarantees one of them will be on property during peak times.
  • Hires department managers who demonstrate strong functional expertise, creativity and entrepreneurial leadership.
  • Sets goals and expectations for direct reports using the annual performance review process and holds staff accountable for successful performance.
  • Coaches by providing specific feedback to improve employee performance.
  • Establishes and maintains open, collaborative relationships with the leadership team, and ensuring direct reports do the same for their teams.
  • Assists in coordinating the development and communication of emergency procedures.
  • Celebrates successes and publicly recognizes the contributions of employees.
  • Demonstrates Knowledge of all management contract requirements for the property and ensures compliance with contract and reporting requirements.
  • Working with the General Manager to ensure all shifts are covered by the appropriate management or supervisors.
  • Provides support for operational functions as needed to meet business needs.

Candidate Profile
Education and Experience:

  • 2-year Degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

  • 4-year Bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online