Nestle Nigeria Plc Recruitment for Assistant Power Plant Engineer
Nestle Nigeria Plc Recruitment for Assistant Power Plant Engineer

Current Vacancies at Nestle Nigeria Plc

Nestle Nigeria Plc with a presence in more than 130 countries and factories in more than 80 research centres brings many global benefits. We believe in long term career development and appreciate how challenges and motivation will help you reach your potential. Nestle Nigeria Plc upholds the principle of Non- Discrimination and Equal Employment Opportunities in its recruitment processes.

We are recruiting to fill the position below:

Job Title: Customer Solutions Analyst

Location: Lagos
Schedule: Full-time

Position Summary

  • As the Customer Solution Analyst (CSA), you are in charge of effectively driving the Perfect Order Cycle Approach to minimize all waste and complexities in the Order to Cash (O2C) flow (i.e. customer order to payment flow).
  • A successful Customer Solution Analyst also manages the execution of Refusals with Customers, transport affected products, receive and archive all relevant information related to the case.
  • CSA also ensures on time delivery of Order fulfillment for Modern Trade orders; and Identifies and mitigates short term Out of Stock issues for Modern Trade Customers
  • You are also the hub for all Customer Interaction. All inbound communication from all internal & external parties: Distributors, Customers, and Internal Teams managing feedbacks in record time
  • The CSA also collaborates with relevant specialists to determine and better understand cause of master data and pricing exceptions that result in blocks or order failure, provide 360 visibility on status of orders to customers and internal teams.

Details
Returns and Refusals:

  • Be the principal contact for the customer for all returns and refusals
  • Capture and register Returns and Refusals requests through Customer Interaction
  • Analyze reasons for refusals and contact customers to propose mitigation actions for refusals
  • Assess Compliance of Returns Requests according to Market Return Policy Conditions and ensure all relevant documentation is in place for analysis of credit/debit value
  • Manage, monitor and coordinate of the destruction of goods – when needed with Physical logistics and third party providers

Vendor Management Inventory and Customer Management Inventory:

  •  Generate Customer orders (proposal) in line with agreed stock replenishment parameters.

Order Fulfilment:

  • Contact customer, when required, to propose mitigation actions due to Out of Stock risk and keep the Out of Stock Repository updated
  • Apply agreed mitigation with customer on affected orders.
  • Contact the customer and propose resolution of Transportation related issue (s) related to load optimization, carrier selection, appointment scheduling and delivery delay.
  • Contact the customer and propose resolution of Physical Logistics (Warehouse) issue related to Warehouse Capacity or loading issue

Order Filter:

  • Contact customer or internal contacts to resolve blocked orders within SLA
  • Align demand information with customer to be able to capture orders made

Capture Demand:

  • Complete and resolve all demand capture failures within defined Service Level Agreement (SLA)

Call Centre:

  • You manage all types of customer requests and solve or assign to correct owner(s) whilst developing relationships with customers.

Billing:

  • Collaborates with billing team in the resolution of billing issues that requires contacting customer(s).

What Will Make You Successful?

  • At least 4 years of relevant operational experience  with 2-3 years in at least two of the following areas:
    • Customer Service/ or Call Centre
    • Customer Facing Supply Chain
    • Demand & Supply Planning
    • Distribution/ Materials Handling
    • Sales / Marketing
    • Procurement
  • Engineering, Computer Science or Business related degree (minimum Second class/ Lower Credit)
  • Proven project management experience on implementation of major project(s) or change program(s)
  • Expert Level proficiency in Microsoft Office Excel (able to develop models)
  • Certification is an additional advantage
  • Good interpersonal and communication skills.
  • Highly assertive, courageous and persistent.

Application Closing Date
28th December, 2018.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Nestlé Nigeria Plc. upholds the principle of Non- Discrimination and Equal Employment Opportunities in its recruitment processes. We do not request for funds from candidates in our recruitment process.

 

Job Title: Customer Facing Supply Chain Lead

Location: Ilupeju, Lagos
Schedule: Full-time

Position Summary

  • As the Customer Facing Supply Chain Lead (CFSC), you are the interface between Nestlé’s Supply Chain and the Customer’s Supply Chain. You are also responsible for maximizing service and enhancing day-to-day effectiveness of the Customer Facing Supply Chain team.
  • As a successful CFSC Lead, you also ensures elimination of wastes and inefficiencies in order processing; and ensure delivery of key analysis, reporting and actions to optimize management of day-to-day activities and long term strategic planning.

Details
Deliver Supply Chain Value Creation for Nestlé and the Customer by:

  • Understanding Customer Key Performance Indicators (KPIs), agree targets with the Customers, and regularly reporting performance of these targets.
  • Understanding the Customer’s Supply Chain ensuring and its alignment with Nestlé’s Supply Chain
  • Build Customer Trust

Drive the right Replenishment Cycle & Service strategy per customer by:

  • Developing and driving replenishment strategies and plans, thus sustaining continuous performance of Sales objectives and other relevant business KPIs.
  • Ensuring execution of Service plans for respective customers.
  • Delivering key analysis, reporting and actions to optimize management of day-to-day activities and long term strategic planning.

Ensure availability of Products by Ensuring a Perfect Order Cycle with the Customer by:

  • Monitoring the Process Performance Indicators (PPIs) and KPIs that support the Perfect Order Cycle.
  • Solving root causes of failures throughout the Order to Cash (O2C) End-to-End (E2E) process with the customer
  • Developing joint projects and activities to Close GAPs (Master data Alignment, Inventory, Replenishment, on shelf availability & Freshness, etc.)
  • Facilitating timely deliveries to customers and ensuring no outstanding payments through orders follow-up

Support performance excellence with the Customer by:

  • Delivering supply chain excellence through implementation of continuous improvement projects, routines & activities

What Will Make You Successful?

  • At least 5 years of relevant operational experience  with 3 years in at least two of the following areas:
    • Customer Service
    • Customer Facing Supply Chain
    • Demand & Supply Planning
    • Distribution/ Materials Handling
    • Sales (especially key account management) / Marketing
    • Procurement
  • Engineering, Computer Science or Business related degree (minimum Second class/ Lower Credit)
  • Proven project management experience on implementation of major project(s) or change program(s)
  • Expert Level proficiency in Enterprise Resource Planning tools and Microsoft Office Excel (able to develop models)
  • Certification is an additional advantage
  • Excellent Service Orientation
  • Effective under pressure
  • Analytical skills with insight to interpret
  • Ability to earn and keep the Customer’s trust

Application Closing Date
3rd January, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Nestlé Nigeria Plc. upholds the principle of Non- Discrimination and Equal Employment Opportunities in its recruitment processes. We do not request for funds from candidates in our recruitment process.