Current Vacancies at Greenlight Planet

Greenlight Planet is a social, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.

Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa. Greenlight’s Sun King™ products provide modern light and energy to 30 million people in more than 60 countries.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Lagos, Nigeria
Reporting to: Call Center Manager

Job Description

  • The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

Key Responsibilities

  • Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
  • Receive customer queries and ensure these are resolved in a timely manner
  • Help minimize defaults by reaching out to customers with delayed payments
  • Proactively contact dormant customers directly to resolve any pending issues.
  • Build repeat sales through strong customer relationships by focusing on customers’ wants and needs.
  • Check customer satisfaction degree after a sale and increase customer retention.
  • Gather and document information about the customer and the product.
  • Perform any other duties that may be assigned.

Qualifications / Requirements

  • Degree in Supply Chain Management; Business Administration; Sales and Marketing; or Customer Service Management
  • 2 years relevant work experience in a similar role is an added advantage.

Desired Characteristics:

  • Must work well under pressure, be able to juggle many tasks simultaneously, with an excellent sense of prioritisation
  • Excellent interpersonal skills.
  • Good communication skills with fluency in both written and spoken English and another major Nigerian local dialect (Hausa, Yoruba, Igbo)
  • Excellent grasp over Microsoft Office Applications with data base management experience
  • Clear thinking/problem solving ability
  • Strong etiquette in communication over the phone with good listening skills.
  • Should be flexible, willing to stretch and achieve over and above base expectations.

Application Closing Date 
Not Specified.

How to Apply

Interested and qualified candidates should:
Click here to apply online

 

Job Title: Area Business Manager

Location: Nigeria
Reporting to: Regional Business Manager

Job Description

  • We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia. If this sounds like you, we would love to hear from you.

The Role

  • The Area Business Manager will lead sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Go Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”.
  • EasyBuy technology and services allows customers to purchase units by paying for their Solar products in small instalments, thus ensuring they are extremely affordable for off-grid or rural customers.
  • The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.

Key Responsibilities
Hire & retain Energy Officers:

  • Hire, train and maintain a team of atleast 40 active Sun King Energy Officers in the area.
  • Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable.
  • Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable source of energy in their areas.

Training of Energy Officers:

  • Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related.
  • Ensure that they are fully supported and lead in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.

Provide role clarity to Energy Officers:

  • Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets.
  • This includes, ensuring Energy Officers have a pre-agreed sales route/area to sell in, they understand how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.

Daily field visits:

  • Have a weekly touch point with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call.
  • Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week.
  • Ensure that first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.

Work with Energy Officers:

  • Conduct joint field work with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement.
  • This includes doing night activations which take place from 6.30PM to 9.00PM, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centres and markets to make group sales.

Exceed your sales & collections targets:

  • Meet or exceed sales and collection targets established and agreed on 2nd of every month by your Regional Business Manager.
  • Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, as desired and agreed with your Regional Business Manager.

Drive robust field sales processes:

  • Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas.
  • This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.

Remain externally focused:

  • Keep an eye on competition within your area and ensure you take adequate measures to protect and grow our business from competitive pressures.
  • Pro-actively inform your leadership team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.

Resolve customer issues:

  • Provide world-class support to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues.
  • Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.

Control Marketing & Other Support spend:

  • Provide adequate marketing support & equipment (such as smartphones) necessary to all your Energy Officers.
  • Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.

Review meetings with Energy Officers:

  • Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues.
  • Coordinate, plan and organize the meeting to have maximum attendance and progress.
  • Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.

Grow Retail presence:

  • Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you.
  • Ensure all retail related activities are followed per process and the base of high-selling retailer grows exponentially within your area of operation.

Requirements/ Qualifications

  • Degree/Diploma in Social Sciences or related subjects
  • At least 3 years of field sales experience
  • Preferably having worked in Solar energy Industry, Micro Finance or Telecom
  • Have great communication skills both in English and a local language
  • Should have experience in recruiting and managing a team of Sales Agents “Energy Officers”
  • Passionate about working with rural consumers and resolving their issues.
  • Should be process and result oriented individual, self-motivated and able to work independently.
  • Driven by the social mission to provide energy to consumers and employment to rural communities. Should be a values driven individual.

Remuneration/Benefit
Greenlight Planet offers competitive compensation, a fun, supportive work environment, and opportunities for continued professional growth within a fast-growing global enterprise.

Application Closing Date 
Not Specified.

How to Apply

Interested and qualified candidates should:
Click here to apply online

Note: Greenlight Planet believes in equal opportunity for all people: We do not discriminate based on race, color, religion, sex, marital status, sexual orientation, national origin, HIV/AIDS status, or disability.