Job Openings at E’sorae Luxury

E’sorae Luxury – The company was founded in 2010 with the motive to provide the finest selection of bedding and home accessories available, along with unsurpassed customer service to our esteemed clients whilst paying attention to progressive detail from our operations outcome.

We are recruiting to fill the position below:



Job Title: Customer Service Representative

Job Description

  • We are looking for a genuinely compassionate, patient and empathetic Customer Service Officer who are both effective and efficient in troubleshooting and advocating for clients, ensuring high standard service and customer satisfaction

The candidate will be responsible to:

  • Provide accurate and detailed product and service information to clients
  • Handle all incoming calls, responding to inquiries, complaints and orders promptly
  • Resolve customer issues regarding the Company’s products and services
  • Proactively identifying possible problems regarding products and services before they occur and working towards to implementing corrective measures
  • Survey and assess customer behavior and needs periodically
  • Develop and maintain a robust database of customer data and interactions
  • Generate sales lead that develop into new customers, meet the customer service team target
  • Constructively follow up with customers; cross selling and up selling and provide after sales service
  • Manage and maintain customer relationship and ensure customer


  • Minimum of a Bachelor’s Degree in relevant course
  • Minimum of a second class upper in first degree
  • Must have a strong verbal communication and presentation ability
  • Must be passionate about helping people
  • Minimum of a two (2) year experience in Customer Service
  • Must be patient and able to handle irate customers.



Job Title: Brand/Business Executive

Job Description

  • We are looking for a Brand and Business Executive who will grow and develop our business by driving the performance of the business, focusing on improving the image and position of the Company in the market and industry.

The candidate will be responsible for:

Brand Management:

  • Developing and successfully executing marketing initiatives (such as campaigns, CSRs and so on) for company product(s) and the company itself
  • Driving market growth for the Company by developing and implementing brand strategies and plans and by initiating sales leads
  • Researching, monitoring and reporting on market trends, competitor activities, consumer markets and keeping a close eye on competitive products and services in the market
  • Managing and monitoring activities on all the Company’s social media platforms
  • Creating and maintaining a database of current and potential relationships for the brand
  • Developing, liaising and managing current and potential relationships for the E’sorae brand
  • Creating marketing campaigns that promote store sales – online advertising campaigns
  • Working with sales executives and customers on a regular basis
  • Managing the store display and adjust to seasonal variations
  • Ensuring standards for quality and customer service are met

Business Management:

  • Researching on organizations and individuals to identify potential new markets
  • Researching needs of organizations and individuals and identifying purchase decision makers and establishing contact with potential clients via email, telephone or in-person
  • Preparing and delivering informative and engaging power point presentations for business meetings
  • Updating clients on new developments with company products and services
  • Constructively developing ideas and plans for the company growth and see to their successful implementation


  • Minimum of a Bachelor’s Degree in a relevant field of study
  • Minimum of a one (1) year experience in Branding
  • Must be business and social savvy
  • Must possess excellent communication and interpersonal skill
  • Must have a pleasant appearance and must be very personable
  • Must have an excellent understanding of marketing mix
  • Must have a high creative ability
  • Must be up-to-date with latest trends and marketing best practices



Job Title: Retail Sales Executive
: Abuja

Job Description

  • We are looking for an aggressive, challenge-driven Sales Executive who will generate revenue for the company from its retail outlets and meet the outlets sales quotas


  • Conduct market research and identify target audience, business opportunities, evaluate customer needs and prospects
  • Actively seek out new sales opportunities through cold calling, networking and social media
  • Receive walk-in customers, identify client needs and attend to all inquiries
  • Provide accurate information concerning products and service offerings
  • Manage product orders and deliveries
  • Ensure products are adequately stocked
  • Cross-sell products to customers
  • Develop and maintain the store customer base
  • Source for clients online
  • Revert customer feedback to the Supervisor/Customer Care Unit


  • Minimum of HND/OND
  • Minimum of a one (1) year sales experience
  • Must have an excellent verbal communication skill
  • Must have the ability to work under pressure and in a fast-paced environment
  • Must be flexible to work shifts
  • Must have a good understanding of the retail sales process
  • Must a possess an excellent customer service skill
  • Must have a strong persuasive ability.



Job Title: Sales Team Lead

Job Description

  • We are looking for an experienced, goal-driven Sales Team Lead who will translate the Company’s business objectives into actionable plans; executing the following responsibilities:

Job Responsibilities

  • Develop and implement key sales growth strategies and action plans
  • Build and maintain business/customer relationships
  • Manage and coordinate the Sales team to meet revenue objectives of the Company
  • Set activities and revenue targets for the sales team and ensure individual and team sale quotas are consistently met or exceeded
  • Prepare constructive sales report to the Management
  • Build and maintain a formidable sales team at all times
  • Advise on discounts and price changes
  • Make proposals and presentations for potential clients
  • Partner with customers to understand their business needs and objectives
  • Liaise with Human Resources to identify training needs of the sales team
  • Monitor sales performance of the team
  • Prepare sales projection periodically
  • Advise the Management on growth strategies and implementing action plans
  • Identify new market opportunities and key improvement areas in the sales process
  • Liaise with the Marketing Unit to reach target population

Job Requirements
The right candidate will require the following;

  • Minimum of three (3) years working experience in Sales
  • Must possess excellent leadership skill
  • Must have an extreme competitive nature and a passion for sales
  • Excellent negotiation and presentation skills
  • Must be very, personable, social-able and pleasant



Job Title: Research Analyst
: Lagos

Job Description

  • We are looking for a smart, efficient and knowledge-wide Research Analyst to join our fast growing organization.
  • The candidate will work towards developing the business through in-depth research, survey, analysis of trends, competitors and the industry.

The candidate will be responsible for:

  • Researching on government policies and incentives for local enterprise manufacturers
  • Researching market trends & behavior and industry environment
  • Survey and analyse market demands within the industry
  • Analyse, report and present researches in the form of professional proposals, application documents and/or publication
  • Collect and analyse data and information within the organization to form decisions that increase efficiencies in processes and operations
  • Collect, organize and store data for future research and development projects
  • Recommend development ideas and strategies, changes and improvement from research projects
  • Support all departments within the organization in research/data needs
  • Organize and implement new product/service development tests
  • Develop technical documents for the Business
  • Stay informed on competitors and consumer behavior


  • Minimum of a Bachelor’s Degree in relevant course
  • Minimum of a second class upper in first degree
  • Must not be above 28 years as at December, 2019
  • Must have knowledge of statistical tools and software like SPSS, Excel
  • Must have a strong written and verbal communication ability
  • Minimum of a two (2) year experience in applied research and data management
  • Must be passionate about innovation and strategy
  • Must have superior problem solving, analytical and quantitative skills
  • Must possess a strong intellectual rigor, curiosity for knowledge and exhibit professionalism and confidentiality.



How to Apply

Interested and qualified candidates should send their CV to: jobs@esoraeluxury.com


Application Deadline 27th February, 2019.