Customer Service Representative Position at HR Aid Consults

HR Aid Consults – Our client, a tech company is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Representative

Location: Lagos

Job Description

  • We are looking to hire an experienced Customer Service Representative who will support users of their platforms.

Job Responsibilities

  • Respond to all enquiries from users via email, social media and live chat
  • Respond to inbound and outbound phone calls
  • Escalate thorny issues to the technical support team for fast resolution
  • Follow up with members of the technical support team on behalf of customers
  • Follow up with customers to assure them that their issue is being resolved
  • Maintain the self-serve Help Desk knowledge base.

Requirements

  • Bachelor’s degree
  • Must have at least 2 years experience providing customer support for a tech platform
  • Excellent written and oral communication skills
  • Ability to break down complex/ technical issues into simple English
  • Great attitude, patient, calm
  • Hardworking and self-driven
  • Ability to multitask and work under pressure.

Application Closing Date
14th March, 2019.

How to Apply

Interested and qualified candidates should send their CV to: talent@hraidconsults.com