Customer Service Vacancies at Cornerstone Insurance Plc

Cornerstone Staffing – Our Client, a big player in the FMCG Industry, is looking to recruit suitably qualified candidate to fill the position below:

Job Title: Customer Service Intern

Location: Lagos

Job Description

  • We are looking to recruit a Customer Service Interns. This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

Responsibilities

  • Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
  • Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
  • Direct or route customer calls to appropriate personnel for assistance.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Handle dissatisfied customers in a polite and professional fashion.
  • Track and follow-up all customer requests in a timely manner.
  • Compile reports on overall customer satisfaction.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Track and follow-up all customer requests in a timely manner.
  • Compile reports on overall customer satisfaction.
  • Identify and assess customers’ needs to achieve satisfaction.

Qualifications
Knowledge, Skills, and Experience:

  • Minimum B.Sc degree in any field
  • 1-2 years experience in Customer Relationship Management will be a plus.
  • Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
  • Effective communication and interpersonal skills (both written and verbal)
  • Self-motivated and able to work independently and in team environments
  • Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
  • Ability to multi-task and manage several projects simultaneously
  • Exceptional customer service and follow up skills

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Retail Processing Officer

Location: Lagos

Responsibilities

  • Underwriting responsibilities as assigned by the Team lead e.g. opening file for new customers, key in details of customers into p10 application, rolling out policy documents and other relevant documents for approval by head of retail etc
  • Generation of renewal notices on monthly basis as instructed by the head of Unit represented. Must be generated seven weeks before due date and same must be sent out through CSU six weeks before due date. Relevant confirmations must be carried out before this exercise e.g. premium payment confirmation, profitability of the account i.e. loss ratio.
  • Renewal of accounts as at when due. This must be based on instructions received from customers with evidence of payments
  • Supplying of relevant documents to Finance for issuance of payment receipts
  • Appointment of trackers to track insured vehicles
  • Processing of payments for trackers and reconciliation of accounts
  • Renewals of trackers for maintenance of tracked vehicles
  • Any other assignment as the need arises

Job Requirements

  • Basic experience – Products knowledge and customer relationship plus good communication skills
  • Learning on the job. Ability to grasp things easily and align to the system
  • Special training by the department as well as the company

Education

  • B.Sc, HND in Insurance or other related Social Sciences background.

Experience:

  • 2-4 Years Experience as an Underwriter/retail processing officer in an Insurance company.

Application Closing Date
Thursday, 9th May, 2019.

Method of Application
Interested and qualified candidates should send their CV to: human-capital@cornerstone.com.ng using the job title as subject of the mail.