Job For Customer Service Assistant at De Raph City Travel and Tour

De Raph City Travel and Tour is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Assistant
Location:
 Lagos

Responsibilities

Customer Service Responsibilities list:

  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Requirements

  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • OND,NCE,HND and Bsc degree in any course.
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices

 

 

How to Apply
Interested and qualified candidates should send their CV to: Info.deraphcitytravelandtour@gmail.com

 

Application Deadline 30th May, 2019.