Customer Services Representatives Jobs at Insight Consult Group

Insight Consult is a Business Support Services Firm. We are committed to helping SMEs succeed in a challenging and tasking environment by providing them with the support they need to survive and grow.

We are recruiting to fill the position below:

Job Title: Customer Services Representative

Location: Lagos
Report Directly to: The CSManager
Slot: 3 Openings

Brief Description

  • The position of customer service representative consists of interacting with customers to provide information in response to inquiries about products or services and to handle and resolve complaints.


  • Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints;
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments;
  • Determine charges for services requested, collect deposits or payments, or arrange for billing;
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken;
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes;
  • Refer unresolved customer grievances to designated departments for further investigation;
  • Check to ensure that appropriate changes were made to resolve customers’ problems;
  • Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.

Qualifications and Requirements

  • B.Sc/HND in any field relevant
  • Ability to use computers and computer systems, to process and verify information, and to resolve conflicts or negotiate.

Personality Traits:

  • Attention to Detail – Job requires being careful about detail and thorough in completing work tasks.
  • Dependability – Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Self Control – Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Concern for Others – Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.
  • Stress Tolerance – Job requires accepting criticism and dealing calmly and effectively with high stress situations.

Working conditions:

  • This Job is Full Time. Working hours 8-6pm ,Monday to Friday.

Very Attractive and Other benefits.

Application Closing Date
30th September, 2019.

How to Apply
Interested and qualified candidates should send their CV to:¬†¬†Using the “Job Title” as the subject of the mail.