Job Vacancy at Young Readers Library
Young Readers Library is a book club that ignites the reader within your child, builds language, vocabulary, comprehension among other skills.
We are recruiting to fill the vacant position below:
Job Title: Front Desk and Customer Relationship Officer
- Manage incoming calls
- Identify and assess customers needs to achieve satisfaction
- Handle customer’s complaints ,provide appropriate solutions,alternatives and follow up to ensure resolution
- Keep records of customer’s interaction,process,customer’s accounts and file documents.
- Take the extra mile to engage customers.
- Give customers information about products and service
- Find leads and follow up
- Handle communication within and outside the office
- Manage office database .
- Handle basic financial responsibilities.
- Excellent communication skills.
- Self motivated and ability to take initiative
- A team player
- Flexibility and Adaptability
- Experience in hr or communication will be an asset.