IT Technical Support Officer Needed at Enterprise Communication Limited
Enterprise Communication Limited is currently recruiting suitably qualified candidate to fill the position below:
Job Title: IT Technical Support Officer
Duties and Responsibilities
- Provide technical assistance with computer hardware and software
- Resolve issues for staff via phone, in person, or electronically
- Log bugs and enhancement requests
- Perform hardware and software installations, configurations and updates as needed
- Create and maintain tips and tricks solutions for online database and web site
- Provide introductory on-line & classroom training for company products
- Resolve technical issues in a timely manner using available resources within the company.
- Excellent customer service skills
- Strong troubleshooting and critical thinking skills
- Associate’s Degree in Computer Science or Management Information Systems (MIS)
- In depth knowlegde of Windows 10, Polycom, Cisco WebEx, Mac OS, Microsoft Office 365
- Education Qualification: HND/B.Sc, additional qualifications is a plus.