IT Infrastructure Analyst – Desktop Support Analyst at Ikeja Electricity Distribution Company (IKEDC)

Ikeja Electric Plc is Nigeria’s largest power distribution network.

We are recruiting to fill the position below:

Job Title: IT Infrastructure Analyst – Desktop Support Analyst

Location: Lagos
Job Type: Full time
Reporting To: IT Service Manager

Role Purpose

  • The Role of the Desktop Support Analyst involves the provision of technical support for personal computers and desktop applications, printers and other computer peripherals in a network environment.
  • It includes the delivery, installation and setup of new computers (Laptops and Desktops) with approved software in the end-user community within IE.


  • Complete software/hardware installs, upgrades, moves and roll-outs as and when requested, to the satisfaction of all parties involved. This includes patching and first-line telephony responsibilities.
  • Maintain a central library for IE Software, including reference manuals, installation guides, etc.
  • Keeping hardware inventories, application profiles, procedure manuals up to date and current.
  • Investigate faults relating to desktop applications and their configuration, identify and implement appropriate solutions.
  • Work with end-users to develop an understanding of the needs and uses.
  • Organize end user training on effective and appropriate use of the company’s desktop resources.
  • Collaborate with other team members to resolve complex issues.
  • Provide support for Vending PCs and other POS terminals.
  • Work with external vendors to resolve hardware and software issues.
  • Troubleshoot hardware, software and LAN issues.
  • Troubleshoot and configure Client wireless devices.
  • Respond to incident requests relating end user computing,
  • Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
  • Assist in Carry out any other duties as requested by the Head of Department.

Minimum qualifications

  • First degree (M. Tech./M.E) in Information Technology or Computer Science or any other related field; or MBA in Information Technology Management or related areas.
  • 4+ years’ experience in hands-on Server and Network Administration role.
  • Extensive problem-solving and debugging skills.
  • Experience with working in an ITIL environment.
  • Excellent interpersonal and communication skills.
  • Flexible in working outside of core business hours at short-notice.

Technical Competencies:

  • Computing and User Support
  • Networking Administration
  • Server Administration
  • Hardware Configuration
  • Application Support and Maintenance
  • Information Security

Behavioral Competencies:

  • Communication and Interpersonal Relations
  • Supervisory/Managerial Skills
  • Problem Solving and Decision Making
  • Managing Resources
  • Business Focus

Application Closing Date
19th June, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online