Information Technology Specialist at Hazon Holdings

Hazon Holdings is a continually growing and leading conglomerate domiciled in Africa. We specialize in raising standards through our synergy of diverse business units.

We are recruiting to fill the position below:

Job Title: Information Technology Specialist

Location: Lagos

Job Description

  • We are recruiting an IT Specialist to manage all IT related functions for Hazon Holdings

Key Responsibilities

  • The IT Specialist is responsible for ensuring the IT systems in all programmes are functioning. Specifically, this will include:

Systems Admin

File Servers:

  • Ensure updates/patches on ReadyNAS devices
  • Resolve issues in coordination with vendors
  • Assist in resolving tier 2 issues with the Egnyte application and coordinating response from Egnyte /NetGear.

Network Devices:

  • Coordinate with Corporate Networking team to ensure installation and setup of standard equipment
  • Periodically audit field office bandwidth utilization
  • Facilitate communications with Corporate Networking to resolve issues as they arisen

Personal Computing Devices:

  • Develop and operationalize an approach to maintain consistency in software configuration
  • Assist field teams in sourcing appropriate equipment
  • Develop and operationalize an approach to cataloguing/inventorying field equipment
  • Mobile device management and support, issuing smartphones and applications
  • Place importance on customer satisfaction.

Coordinate / orchestrate the deployment of software updates to field offices:

  • Notify field technology staff/contractors of recommended updates
  • Oversight and coordination of field office technology staff
  • Assist the Ops Dir in selection of IT service contractors and/or internal IT staff
  • Assess performance of field technology contractors
  • Direct field technology staff in system installations, equipment selection
  • Project Start-up
  • Coordinate local staff to ensure that correct equipment is sourced and properly configured
  • Assist in designing or review the design developed by contractors of the field office network
  • Induction training with follow up training / video training point of contact for future training
  • Contribute to IT related proposals
  • Help spec equipment and price for proposals
  • Research ISP pricing
  • Work with the project as point of contact for new work.

Contribute to IT Policy review and formulation:

  • Assist the global team in formulating appropriate, practical policies and practices for field project office operations
  • Develop and operationalize IT related documentation and manual
  • Develop and operationalize approaches to compiling and making easily accessible the policies and practices required to deploy and operate field project IT infrastructure

o Assist with all unit’s IDEV infrastructure tickets including but not limited to:

  • Egnyte Permissions
  • Resolving issues with ISP
  • Virus / Malware Outbreaks
  • Use Cherwell to document work performed. Standardising tasks for Enterprise Field ops hand-offs.
  • Use Cherwell to build and implement project plans.

Other Duties:

  • Adhere to all Company’s policies and procedures and uphold the company’s values
  • Perform any other duties as may be required.

Requirements
Experience and Qualifications:

  • The ideal candidate must have a minimum of Bachelor’s Degree in Information Technology, Computer Science or a related field.
  • Minimum of 3 years hands-on experience in providing first-line exceptional IT support in a business environment.
  • Microsoft Certified Professional
  • Microsoft Certified System Administrator
  • MSCE
  • MS Certified Technology Specialist
  • Experience with the use of a variety of computer applications and experience in a networking environment.
  • Solid working knowledge and familiarity with software and server solutions.

Competences and Attributes:

  • Excellent written and verbal communication skills; communicating to all levels within an organization.
  • Advanced knowledge of MS Office Suite including PowerPoint, Word and Excel.
  • Must have excellent troubleshooting skills and documentation capabilities
  • High energy, motivated, open-minded with the ability to resolve problems efficiently and effectively
  • Self-motivated and must have a positive attitude to work, with the ability to handle high-pressure situations.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV with Covering Letters to recruitment@hazonholdings.com using “IT Specialist” as the subject of the email.