Billing & Charging Systems Analyst for MacTay Consulting
Billing & Charging Systems Analyst for MacTay Consulting

Billing & Charging Systems Analyst

Location: Lagos
Employment Type: Full-time

Job Description

  • Monitor and analyse daily call data records to ensure they are in trend, investigate, escalate and/or fix issues where they exist.
  • Work closely with Revenue Assurance and Fraud Management department to reconcile call data records and report exceptions or possible fraud for further investigation.
  • Coordinate and conduct sample/test bill run between the 20th and 25th of the month, also work with the IT Testing and Revenue Assurance & Fraud Management teams to ensure validation is complete for approvals before the actual bill run is initiated
  • Ensure that all participating call data events are well and completely processed at the end of each month
  • Complete error CDR resolution and bucket management
  • Plan, coordinate and conduct actual bill run on the 1st day of the new month, give regular updates on progress to all stakeholders till completion.
  • Ensure summarized bills are sent via SMS and email upon successful validation and approvals by Revenue Assurance and Fraud department
  • Conduct post bill run analysis, generate reports required by all stakeholders and send within agreed timelines
  • Monitor the generation of Age debt reports and ensure it is sent on or before the 7th day of the new month
  • Manage and engage customers (Enterprise, Finance, Customer Care RAFM etc.)
  • Resolution of all escalated Billing and Charging Systems issues (ticket and emails) with agreed service levels and give quality feedback
  • Manage all charging system nodes handling rating, billing, accounts receivables, dunning control and other related activities and ensure a pro-active working condition for both hardware and software
  • Ensure proactive monitoring of the systems through available tools & key performance reports and make sure all alarms are treated on priority
  • Ensure all business and system reports are accurately and duly generated for business decisions.
  • Ensure new software releases pass the quality test, are fit for purpose and deployed successfully.
  • Analyse new business requests and proffer best practice solutions with appropriate cost and no impact to legacy systems.
  • Ensure transfer of knowledge to other team members and good handshake with interfacing departments.
Billing & Charging Systems Analyst for MacTay Consulting
Billing & Charging Systems Analyst for MacTay Consulting

Requirements

  • Candidates should possess a Bachelor’s Degree with 3 – 5 years work experience.

Salary
N600,000 Monthly.

Application Deadline
29th November, 2020.


Method of Application

Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

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